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Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Community Beginner ,
Apr 01, 2019 Apr 01, 2019

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Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

TOPICS
Crash on windows, Product performance

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correct answers 2 Correct answers

Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hey everyone, Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this.  First, there are two quick solutions which you may try.  Open the same file on a different machine or user account( Windows 10/ Mac).  Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044...

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Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?-Elaine

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replies 303 Replies 303
LEGEND ,
Aug 10, 2006 Aug 10, 2006

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"Ruud4eva" <webforumsuser@macromedia.com> wrote in message
news:ebf6j5$dmi$1@forums.macromedia.com...
> Hi,
>
> Two questions:
> 1) Is it safe to send my web site over to you? Will you not use it to your
> own advantage?

Well, I would prefer that you uploaded your pages to some server space
somewhere and then you would probably get more help.

Not sure how I would use it to my own advantage though :)



> 2) What the heck is DW??
You've answered that for yourself already I see.

--
Nadia
Adobe� Community Expert : Dreamweaver
-------------------------------------------------
http://www.DreamweaverResources.com - CSS Templates|Tutorials
http://www.csstemplates.com.au
-------------------------------------------------
http://www.perrelink.com.au - Web Dev
-------------------------------------------------
http://www.adobe.com/devnet/dreamweaver/css.html
CSS Tutorials for Dreamweaver
-------------------------------------------------



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New Here ,
Aug 10, 2006 Aug 10, 2006

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Oh now I get it! DW stands for DreamWeaver right? Well, I have a "DW" template! But the info on all these fifty pages MUST be the same, for now. Do I have to go File -> Save As every single time? 50 times?

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New Here ,
Aug 10, 2006 Aug 10, 2006

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P.S. My code, is it safe to give it to you?

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New Here ,
Aug 10, 2006 Aug 10, 2006

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Man! Sorry, this should all be in one message:

I apply my links through clicking on Hyperlink.

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LEGEND ,
Aug 10, 2006 Aug 10, 2006

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"Ruud4eva" <webforumsuser@macromedia.com> wrote in message
news:ebf6vg$e0r$1@forums.macromedia.com...
> P.S. My code, is it safe to give it to you?

You keep saying this, why wouldn't it be safe to share - if you want some
help, that's the only way you are going to get it.


--
Nadia
Adobe� Community Expert : Dreamweaver
-------------------------------------------------
http://www.DreamweaverResources.com - CSS Templates|Tutorials
http://www.csstemplates.com.au
-------------------------------------------------
http://www.perrelink.com.au - Web Dev
-------------------------------------------------
http://www.adobe.com/devnet/dreamweaver/css.html
CSS Tutorials for Dreamweaver
-------------------------------------------------



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LEGEND ,
Aug 10, 2006 Aug 10, 2006

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"Ruud4eva" <webforumsuser@macromedia.com> wrote in message
news:ebf6tf$dvm$1@forums.macromedia.com...
> Oh now I get it! DW stands for DreamWeaver right? Well, I have a "DW"
> template!
> But the info on all these fifty pages MUST be the same, for now. Do I
> have to
> go File -> Save As every single time? 50 times?
>

Ok, did you creat this DW template using DW?


--
Nadia
Adobe� Community Expert : Dreamweaver
-------------------------------------------------
http://www.DreamweaverResources.com - CSS Templates|Tutorials
http://www.csstemplates.com.au
-------------------------------------------------
http://www.perrelink.com.au - Web Dev
-------------------------------------------------
http://www.adobe.com/devnet/dreamweaver/css.html
CSS Tutorials for Dreamweaver
-------------------------------------------------


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LEGEND ,
Aug 10, 2006 Aug 10, 2006

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Have you uploaded your site anywhere? can you provide a link to it?
This would be best so people can get an overview of the potential problem.
Otherwise it's like searching for a needle in a haystack.

"Ruud4eva" <webforumsuser@macromedia.com> wrote in message
news:ebf78s$edt$1@forums.macromedia.com...
> Man! Sorry, this should all be in one message:
>
> I apply my links through clicking on Hyperlink.


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New Here ,
Aug 10, 2006 Aug 10, 2006

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Sorry, had an error, the code is on the next page.

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New Here ,
Aug 10, 2006 Aug 10, 2006

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Ok here goes nothing:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" " http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns=" http://www.w3.org/1999/xhtml">
<!-- DW6 -->
<head>
<!-- Copyright 2005 Macromedia, Inc. All rights reserved. -->
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>Untitled Document</title>
<link rel="stylesheet" href="emx_nav_left.css" type="text/css" />
<script type="text/javascript">
<!--
var time = 3000;
var numofitems = 7;

//menu constructor
function menu(allitems,thisitem,startstate){
callname= "gl"+thisitem;
divname="subglobal"+thisitem;
this.numberofmenuitems = allitems;
this.caller = document.getElementById(callname);
this.thediv = document.getElementById(divname);
this.thediv.style.visibility = startstate;
}

//menu methods
function ehandler(event,theobj){
for (var i=1; i<= theobj.numberofmenuitems; i++){
var shutdiv =eval( "menuitem"+i+".thediv");
shutdiv.style.visibility="hidden";
}
theobj.thediv.style.visibility="visible";
}

function closesubnav(event){
if ((event.clientY <48)||(event.clientY > 107)){
for (var i=1; i<= numofitems; i++){
var shutdiv =eval('menuitem'+i+'.thediv');
shutdiv.style.visibility='hidden';
}
}
}
// -->
</script>
</head>
<body onmousemove="closesubnav(event);">
<div class="skipLinks">skip to: <a href="#content">page content</a> | <a href="#pageNav">links on this page</a> | <a href="#globalNav">site navigation</a> | <a href="#siteInfo">footer (site information)</a> </div>
fa
<div id="masthead">
<h1 id="siteName"><a href="#"></a><img src="/Img folder/jic jic.bmp" alt="Football Links Online" name="Ruud" width="702" height="272" id="Ruud" /></h1>
<div id="utility"> <a href="#">Utility Link</a> | <a href="#">Utility Link</a> | <a href="#">Utility Link</a> </div>
<div id="globalNav"> <img alt="" src="gblnav_left.gif" height="32" width="4" id="gnl" /> <img alt="" src="glbnav_right.gif" height="32" width="4" id="gnr" />
<div id="globalLink"> <a href="#" id="gl1" class="glink" onmouseover="ehandler(event,menuitem1);">Top English Clubs </a><a href="#" id="gl2" class="glink" onmouseover="ehandler(event,menuitem2);">Top French Clubs </a><a href="#" id="gl3" class="glink" onmouseover="ehandler(event,menuitem3);">Top Italian Clubs </a><a href="#" id="gl4" class="glink" onmouseover="ehandler(event,menuitem4);">Top German Clubs </a><a href="#" id="gl5" class="glink" onmouseover="ehandler(event,menuitem5);">Top Dutch Clubs </a><a href="#" id="gl6" class="glink" onmouseover="ehandler(event,menuitem6);">Top Portugese Club </a><a href="#" id="gl7" class="glink" onmouseover="ehandler(event,menuitem7);">Top Spanish Club </a> </div>
<!--end globalLinks-->
<form id="search" action="">
<input name="searchFor" type="text" size="10" />
<a href="">search</a>
</form>
</div>
<!-- end globalNav -->
<div id="subglobal1" class="subglobalNav"> <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> </div>
<div id="subglobal2" class="subglobalNav"> <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> </div>
<div id="subglobal3" class="subglobalNav"> <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> </div>
<div id="subglobal4" class="subglobalNav"> <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> </div>
<div id="subglobal5" class="subglobalNav"> <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> </div>
<div id="subglobal6" class="subglobalNav"> <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> </div>
<div id="subglobal7" class="subglobalNav"> <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> </div>
<div id="subglobal8" class="subglobalNav"> <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> </div>
</div>

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Explorer ,
Aug 10, 2006 Aug 10, 2006

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Ok here goes nothing:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" " http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns=" http://www.w3.org/1999/xhtml">
<!-- DW6 -->
<head>
<!-- Copyright 2005 Macromedia, Inc. All rights reserved. -->
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>Untitled Document</title>
<link rel="stylesheet" href="emx_nav_left.css" type="text/css" />
<script type="text/javascript">
<!--
var time = 3000;
var numofitems = 7;

//menu constructor
function menu(allitems,thisitem,startstate){
callname= "gl"+thisitem;
divname="subglobal"+thisitem;
this.numberofmenuitems = allitems;
this.caller = document.getElementById(callname);
this.thediv = document.getElementById(divname);
this.thediv.style.visibility = startstate;
}

//menu methods
function ehandler(event,theobj){
for (var i=1; i<= theobj.numberofmenuitems; i++){
var shutdiv =eval( "menuitem"+i+".thediv");
shutdiv.style.visibility="hidden";
}
theobj.thediv.style.visibility="visible";
}

function closesubnav(event){
if ((event.clientY <48)||(event.clientY > 107)){
for (var i=1; i<= numofitems; i++){
var shutdiv =eval('menuitem'+i+'.thediv');
shutdiv.style.visibility='hidden';
}
}
}
// -->
</script>
</head>
<body onmousemove="closesubnav(event);">
<div class="skipLinks">skip to: <a href="#content">page content</a> | <a href="#pageNav">links on this page</a> | <a href="#globalNav">site navigation</a> | <a href="#siteInfo">footer (site information)</a> </div>
fa
<div id="masthead">
<h1 id="siteName"><a href="#"></a><img src="/Img folder/jic jic.bmp" alt="Football Links Online" name="Ruud" width="702" height="272" id="Ruud" /></h1>
<div id="utility"> <a href="#">Utility Link</a> | <a href="#">Utility Link</a> | <a href="#">Utility Link</a> </div>
<div id="globalNav"> <img alt="" src="gblnav_left.gif" height="32" width="4" id="gnl" /> <img alt="" src="glbnav_right.gif" height="32" width="4" id="gnr" />
<div id="globalLink"> <a href="#" id="gl1" class="glink" onmouseover="ehandler(event,menuitem1);">Top English Clubs </a><a href="#" id="gl2" class="glink" onmouseover="ehandler(event,menuitem2);">Top French Clubs </a><a href="#" id="gl3" class="glink" onmouseover="ehandler(event,menuitem3);">Top Italian Clubs </a><a href="#" id="gl4" class="glink" onmouseover="ehandler(event,menuitem4);">Top German Clubs </a><a href="#" id="gl5" class="glink" onmouseover="ehandler(event,menuitem5);">Top Dutch Clubs </a><a href="#" id="gl6" class="glink" onmouseover="ehandler(event,menuitem6);">Top Portugese Club </a><a href="#" id="gl7" class="glink" onmouseover="ehandler(event,menuitem7);">Top Spanish Club </a> </div>
<!--end globalLinks-->
<form id="search" action="">
<input name="searchFor" type="text" size="10" />
<a href="">search</a>
</form>
</div>
<!-- end globalNav -->
<div id="subglobal1" class="subglobalNav"> <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> </div>
<div id="subglobal2" class="subglobalNav"> <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> </div>
<div id="subglobal3" class="subglobalNav"> <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> </div>
<div id="subglobal4" class="subglobalNav"> <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> </div>
<div id="subglobal5" class="subglobalNav"> <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> </div>
<div id="subglobal6" class="subglobalNav"> <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> </div>
<div id="subglobal7" class="subglobalNav"> <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> </div>
<div id="subglobal8" class="subglobalNav"> <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> </div>
</div>

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New Here ,
Aug 10, 2006 Aug 10, 2006

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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" " http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns=" http://www.w3.org/1999/xhtml">
<!-- DW6 -->
<head>
<!-- Copyright 2005 Macromedia, Inc. All rights reserved. -->
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>Untitled Document</title>
<link rel="stylesheet" href="emx_nav_left.css" type="text/css" />
<script type="text/javascript">
<!--
var time = 3000;
var numofitems = 7;

//menu constructor
function menu(allitems,thisitem,startstate){
callname= "gl"+thisitem;
divname="subglobal"+thisitem;
this.numberofmenuitems = allitems;
this.caller = document.getElementById(callname);
this.thediv = document.getElementById(divname);
this.thediv.style.visibility = startstate;
}

//menu methods
function ehandler(event,theobj){
for (var i=1; i<= theobj.numberofmenuitems; i++){
var shutdiv =eval( "menuitem"+i+".thediv");
shutdiv.style.visibility="hidden";
}
theobj.thediv.style.visibility="visible";
}

function closesubnav(event){
if ((event.clientY <48)||(event.clientY > 107)){
for (var i=1; i<= numofitems; i++){
var shutdiv =eval('menuitem'+i+'.thediv');
shutdiv.style.visibility='hidden';
}
}
}
// -->
</script>
</head>
<body onmousemove="closesubnav(event);">
<div class="skipLinks">skip to: <a href="#content">page content</a> | <a href="#pageNav">links on this page</a> | <a href="#globalNav">site navigation</a> | <a href="#siteInfo">footer (site information)</a> </div>
fa
<div id="masthead">
<h1 id="siteName"><a href="#"></a><img src="/Img folder/jic jic.bmp" alt="Football Links Online" name="Ruud" width="702" height="272" id="Ruud" /></h1>
<div id="utility"> <a href="#">Utility Link</a> | <a href="#">Utility Link</a> | <a href="#">Utility Link</a> </div>
<div id="globalNav"> <img alt="" src="gblnav_left.gif" height="32" width="4" id="gnl" /> <img alt="" src="glbnav_right.gif" height="32" width="4" id="gnr" />
<div id="globalLink"> <a href="#" id="gl1" class="glink" onmouseover="ehandler(event,menuitem1);">Top English Clubs </a><a href="#" id="gl2" class="glink" onmouseover="ehandler(event,menuitem2);">Top French Clubs </a><a href="#" id="gl3" class="glink" onmouseover="ehandler(event,menuitem3);">Top Italian Clubs </a><a href="#" id="gl4" class="glink" onmouseover="ehandler(event,menuitem4);">Top German Clubs </a><a href="#" id="gl5" class="glink" onmouseover="ehandler(event,menuitem5);">Top Dutch Clubs </a><a href="#" id="gl6" class="glink" onmouseover="ehandler(event,menuitem6);">Top Portugese Club </a><a href="#" id="gl7" class="glink" onmouseover="ehandler(event,menuitem7);">Top Spanish Club </a> </div>
<!--end globalLinks-->
<form id="search" action="">
<input name="searchFor" type="text" size="10" />
<a href="">search</a>
</form>
</div>
<!-- end globalNav -->
<div id="subglobal1" class="subglobalNav"> <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> | <a href="#">subglobal1 link</a> </div>
<div id="subglobal2" class="subglobalNav"> <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> | <a href="#">subglobal2 link</a> </div>
<div id="subglobal3" class="subglobalNav"> <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> | <a href="#">subglobal3 link</a> </div>
<div id="subglobal4" class="subglobalNav"> <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> | <a href="#">subglobal4 link</a> </div>
<div id="subglobal5" class="subglobalNav"> <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> | <a href="#">subglobal5 link</a> </div>
<div id="subglobal6" class="subglobalNav"> <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> | <a href="#">subglobal6 link</a> </div>
<div id="subglobal7" class="subglobalNav"> <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> | <a href="#">subglobal7 link</a> </div>
<div id="subglobal8" class="subglobalNav"> <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> | <a href="#">subglobal8 link</a> </div>
</div>

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New Here ,
Aug 10, 2006 Aug 10, 2006

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Sorry people my pc is sooo slow! I had ... Never mind, here is the real code. Don't bother about the above!

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" " http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns=" http://www.w3.org/1999/xhtml">
<!-- DW6 -->
<head>
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New Here ,
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New Here ,
Feb 17, 2020 Feb 17, 2020

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[Update: a reinstallation works. Although it's not a fancy solution of course ;)]

 

Hi, I'm experiencing the same issue here. I was working on several files last week, and this morning  -all files are giving me the 47 error. I restarted the computer, didn't help. 

 

I really hope this gets fixed soon, otherwise I'll have to look for other similar software. I rely on this in my workflow.

 

My OS is Windows 10 - XD is latest version.

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New Here ,
Feb 23, 2020 Feb 23, 2020

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Pude solucionarlo, entré al enlace que me salió en la ventana emergente de "error 47", me abrió en el explorador mi último archivo, lo descargué. Despues de descargarlo entré al documento en Adobe XD, y le puse guardar en la nube, le cambié de nombre y listo! 

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Explorer ,
Feb 24, 2020 Feb 24, 2020

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For Pete's sake Adobe, just fix this already.

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New Here ,
Feb 28, 2019 Feb 28, 2019

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When I am trying to open the file but the error occur showing that "There was an error opening the file (FILENAME) (Error Code : 47)" . Please, I need this to be fix ASAP .

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New Here ,
Feb 28, 2019 Feb 28, 2019

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Hi i had the same problem and i followed this instructions.
Error 48 on Adobe XD. When I want to start my file – Adobe XD Feedback : Feature Requests & Bugs

I hope to find it helpfull

Best,
M.

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Adobe Employee ,
Feb 28, 2019 Feb 28, 2019

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Thanks for sharing the details micmei, much appreciated. владиславф, please try the steps and upvote this thread mentioned by micmei and share your comments as well.

Regards,

Atul_Saini

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New Here ,
Feb 24, 2020 Feb 24, 2020

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hello, adobe xd is generating error 47. I share a file and when I open it I generate that error, unlink the file and link again and continue generating it. The option to generate a copy does not help me, since we need to work linked to the document, we are 3 designers who are working on a single document, and it is only me that generates this error (error 47) that I must do to be able to solve it ? Thanks in advance.

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Adobe Employee ,
Feb 27, 2020 Feb 27, 2020

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Hi Ivale,

 

We are sorry to hear you are having trouble opening the file in XD. Would you mind telling us if it's a cloud document? Are you getting this error on this specific file? Could you please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

If that doesn't help, please share the screenshot of your about XD info page. We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Mar 06, 2020 Mar 06, 2020

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Hi, I had the same issue (error 47), I saved everything on my laptop, but if you copy/paste your files you should be able to open it again, it worked for me. 

Hope it'll work for you too.

 

Anelka973

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Adobe Employee ,
Mar 06, 2020 Mar 06, 2020

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Thank you Anellka for sharing the solution that worked for you. This will definitely help our customers to fix the issue. 

 

Happy Weekend!

 

Thanks,

Harshika

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New Here ,
Mar 14, 2019 Mar 14, 2019

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Hello XDers,

Very excited about all the amazing updates made to XD over the past few weeks and have finally gotten around to trying the "Invite to Edit" feature but me and my team have been unsuccessful in getting this to work. We all have the latest builds, and are using the document cloud but when we accept the email invite we all get the same error message ( See below ). Any idea how we can this ironed out?

Thanks for any help!

Screen Shot 2019-03-14 at 6.51.33 PM.png

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Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

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Hey everyone,

 

Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this. 

 

First, there are two quick solutions which you may try. 

  1. Open the same file on a different machine or user account( Windows 10/ Mac). 
  2. Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...).

 

If the problem still persists, please try the following suggestions. 


Step 1. Ensure that XD is up to date using this link (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html).

 

Step 2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-do...). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further. 

 

Step 3. Please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

 

Please update this discussion in case you need further assistance, we'll certainly take it further from here. For immediate assistance, you may contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

 

Thanks,

Atul_Saini

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