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johanvanderkolk
johanvanderkolk
Participant
August 10, 2006
Answered

Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

  • August 10, 2006
  • 53 replies
  • 193144 views

Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

    Correct answer erik-nl

    In case anybody needs a real fix, instead of the Adobe responses that don't work:

    If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

    What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

    Hope that helps.

    53 replies

    Show previous replies
    J
    jpellegrino159
    Participant
    March 14, 2019

    Hello XDers,

    Very excited about all the amazing updates made to XD over the past few weeks and have finally gotten around to trying the "Invite to Edit" feature but me and my team have been unsuccessful in getting this to work. We all have the latest builds, and are using the document cloud but when we accept the email invite we all get the same error message ( See below ). Any idea how we can this ironed out?

    Thanks for any help!

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    March 15, 2019

    Hey everyone,

     

    Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this. 

     

    First, there are two quick solutions which you may try. 

    1. Open the same file on a different machine or user account( Windows 10/ Mac). 
    2. Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044).

     

    If the problem still persists, please try the following suggestions. 


    Step 1. Ensure that XD is up to date using this link (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html).

     

    Step 2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-docs). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further. 

     

    Step 3. Please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

     


    Please share logs with Harshika Verma so that we can escalate the issue to our team for further investigation

     

    Thanks,

    Atul_Saini

      I
      iaclamothei5102199
      Participating Frequently
      June 2, 2020

      Hello, I have the same issue, already tried the steps above but didn't fix the problem. My document is a local one, as soon it finish loading I get the error "There was an error opening the file..." (Error code: 47), after I click ok, the document close and can't do anything.

       

      I tried opening the file in other computers with different Adobe accounts and the issue remains. This file only have being share for Design Specs.

       

        E
        erickt87323073
        Participant
        January 27, 2019

        Hello all,

        My adobe XD project I was working on crashed and then I've got an error message displaying error code 47 while trying to open it. I searched this forum for solution, and all the solutions propose didn't work, however I saw that some people getting it sending you the file.

        Can somebody please help me recover it? It is a very important project.

        I´m using windows and the latest XD Version.

        Thanks in advance,

        Erick

        Preran
        Preran
        Legend
        January 28, 2019

        Hi Erick,

        Would it be possible for you to share your file with us? You can upload it to a shared location such as Creative Cloud and share the URL with me over a private message. To send a private message, click my picture and use the Message button.

        Thanks,

        Preran

        D
        danielm25218186
        Participant
        April 9, 2017

        Hi,

        So i was working away and i think my PC overheated and restarted. Now when i go to open the Xd file i was working on i get 'there was an error opening the file.. (Error Code 47)'. Is there anything i can do to be able to reopen this file?

        Any help would be greatly appreciated thanks.

        W
        westner
        Participant
        April 12, 2017

        I just had the same exact thing happen to me!

        I had my XD project open when my computer froze. I had to hard reboot it. Came back from lunch and now my project won't open at all, error code 47.  Ack!!!

        P
        Adobe Employee
        Peter_Flynn
        Adobe Employee
        April 13, 2017

        Apologies to those who are hitting this issue.  To the best of my understanding, what's happening is: the OS is telling XD to shut down, so it starts auto-saving the file, but then before it can finish the OS pulls the plug, leaving you with half the file missing.  We are hard at work on making this more robust, in several ways.

        I believe our next public release will include the first improvement, which should make it so you only lose your unsaved changes when Windows pulls the plug on us, rather than corrupting the entire file.

        Until then, please save often and use a backup solution -- that is a good insurance policy to have no matter what.

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