Error : We can’t verify your subscription status.

[Alaa Ajam]

Its pupup only with Adobe XD , I use Ai+Ae+Ps+Pr+An+Lr++++++ , This Error only com with XD Befor one day i try to unstall and reinstall it and it work , today its not 

[Myra Ferguson]

I found a Knowledge Base article for that error but for Acrobat instead of Adobe XD, but it might help:

• https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

According to the article, it looks like the culprit is the Trend Micro antivirus. If you have that, then you'd need to add Adobe XD (instead of Acrobat) to the list of trusted applications.

[Rishabh_Tiwari]

Hi @Alaa Ajam ,

We're so sorry to hear about the trouble. In addition to the suggestions shared by Myra, you can also check this similar discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

[Alaa Ajam · Accepted solution]

I found the issue. I use three devices, but my account only works on two of them. When I started XD, it didn't give me a warning to sign out of one of my devices. I think this is only an issue with XD as it doesn't give you a message to sign out of one of your devices.

[Rishabh_Tiwari]

Sorry about that. Glad to hear it's working for you now. Feel free to reach out if you have other questions or issues.

[christianh67944222]

How do you deactivate the devices? https://account.adobe.com/activated-devices seemed to have two devices, an old one (not used any more) and my laptop, but did *not* show my new desktop at all. However other apps were working fine on this "third" computer!?!?
After removing the old, unused device the error is still here-