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Error while opening XD: Adobe XD.app is corrupted and cannot be opened on macOS Ventura

Participant ,
Dec 16, 2022 Dec 16, 2022

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Hello, I just get a job to design a website but I found out Adobe XD is not working.

I deinstalled XD via Adobe CC app and re-installed it. I rebooted the machine and threw away the preferences. What to do?

It gives the message:

Adobe XD.app is corrupted and cannot be opened.
 
<Title renamed by moderator>
 
 
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Crash on mac

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correct answers 1 Correct answer

Adobe Employee , Dec 27, 2022 Dec 27, 2022

Thank you for sharing the requested info and screenshot of the error, @SproetS.


Please go to System settings> Privacy and Security >Security>Select App store and identified Developer> Open Anyway.

 

Please see the screenshot below for reference-

 

image (16).png

 

image (17).png

 

 

 

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Hi @SproetS, as I see in this conversation (although the error message you get is not exactly the same) as @HARSHIKA_VERMA mentioned, I'd also suggest doing a clean uninstall-reinstallation with the cleaner tool here: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 
Hope this helps!

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @SproetS,

 

We would like to follow up on your issue. Are you able to open XD after doing a clean installation?

 

We will try our best to help.

 

Thanks,

Harshika

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Participant ,
Dec 21, 2022 Dec 21, 2022

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Ha Harshika, thanks for the reply. No, after re-install via Adobe CC app and the cleaning of preferences XD still will not open. Otere Adobe apps have no problems.

Sorry, I use Adobe CC in Dutch, the screenshot complains about the date the app is downloaded...

Scherm­afbeelding 2022-12-21 om 16.07.20.png

Mac OSX Ventura 13.0.1

MacBook Pro Intel i9

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Adobe Employee ,
Dec 27, 2022 Dec 27, 2022

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Thank you for sharing the requested info and screenshot of the error, @SproetS.


Please go to System settings> Privacy and Security >Security>Select App store and identified Developer> Open Anyway.

 

Please see the screenshot below for reference-

 

image (16).png

 

image (17).png

 

 

 

 

Let us know if that helps.

 

Thanks,

Harshika

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Participant ,
Dec 27, 2022 Dec 27, 2022

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Yes! Harshika, this worked! Thanks!

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Adobe Employee ,
Dec 27, 2022 Dec 27, 2022

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Awesome. Glad to hear you are back on track. Please feel free to reach out to us in the future for any assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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