Font issues with Roboto and SF Pro Display

[Oriel94]

Hello, I have both Roboto font and SF Pro Display installed on my Mac. 

when I use them in XD everything seems fine, there is no 'missing font' message or anything like that. 

problem is the fonts look different than they are supposed to,

when other people on my team write the exact same sentence I write, it doesn't look the same, the letters look different, the spacing isn't the same etc...

I would love to get some help with that, thanks

[Vishu_Aggarwal]

Your teammates are working on mac or windows and where do they right the sentences? some screenshots would be helpful. And does the font size, leading, tracking and other font settings are the same as yours?

[Oriel94]

Everything is exactly the same and we all have a Mac, i even deleted the fonts from my mac and they sent me the font file they have and the problem remaind

screen shot attached:
(red text is mine - SF Pro Display Font)
as you can see the spacing is way off even though theyre both set to 0

 

[Rishabh_Tiwari]

Hi there,

Thanks for reaching out. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-fonts/roboto-font-character-display-bug/td-p/10481981?page=1

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Oriel94]

roboto works fine now,
SF Pro Display still the same:
(red text is mine )

[HARSHIKA_VERMA]

Hi there,

Sorry for the delay in response. I would like to follow up here if you are able to resolve the issue? If no, please try installing the SF Pro font on your machine and then check if it works fine.

Thanks,

Harshika

[Oriel94]

the problem still exists
i already tried re-installing the font and it did not help
i would really love to find a solution ASAP

[HARSHIKA_VERMA]

Sorry to hear that. I would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance on the issue.

Hope it helps.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi All,

We are sorry for the trouble. It looks like you're experiencing the similar issue mentioned here:  Solved: Roboto font from Google has different heights on M... - Adobe Support Community - 11734620  

If yes, then after a long investigation on this issue and trying all the aspects to fix it. The team identified that the font engines on the 2 platforms return different values for this font, which won't be fixed until we use the same engine on both platforms. There is something related to this going on in the backend, but until then, there is nothing that team can do to fix it.

We are sorry for the inconvenience.

Thanks,
Harshika