Gray screen.

[николайс55200901]

Windows 10 Pro 1803 x64
Hi. After starting the program I get a gray screen.

[николайс55200901]

Before that, I worked in the program, then reinstalled Windows.

[Preran]

What happens when you click the "Artboard" button after opening? The "Artboard" button is in the Tools panel on the left just above the zoom button (magnifying glass) at the bottom.

Thanks,

Preran

[николайс55200901]

A panel appears to the right. I can not interact with the work area.

[Preran]

Got you. Most issues of this nature are resolved by updating graphic drivers. Can you visit the manufacturer's site and ensure that the graphic drivers on your computer are the latest? If not, can you update them, and retry?

Ensure that your computer meets the requirements specified in Adobe XD System requirements

Let us know if you need more help.

Thanks,

Preran

[николайс55200901]

Unfortunately, the new drivers do not work correctly.

On the previous version, windows was installed geforce 369.09. Now geforce 320.49. When I try to install 369.09 i get that it is incompatible with this version of Windows.

[Preran]

Thank you for trying the solution. Can you let me know your location? I will check with my team to see how best we could investigate your case.

Thanks,

Preran

[николайс55200901]

Thanks, Russian Federation.

[Preran · Accepted solution]

Thank you. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. If the email ID in which you would like to be contacted is not the same as your Adobe ID, mention that as well.

Thanks,

Preran