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If I quite the application I almost always have to force quit to get it to completely close. I have tried uninstalling it, removing all the files in ~/Library/Preferences and Application Support, but there is no change ager re-install.
If I launch the application and quit it immediately, it sometimes will eventually close.
Attached is the Apple Crash report generated when I eventualy force quite the application.
Hi there,
Thanks for sharing the additional information and sorry for the delay in response. We have already logged a bug for the issue and the team is working on it. We will get back to you as soon as we hear any updates from the team.
Thanks,
Harshika
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Hi there,
Sorry to hear about the trouble. I'd request if you can share a few more details and try the steps below:
Regards
Rishabh
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I have the system logs now, is there wa way to attach them in a reply? I will try safe boot mode in a minute.
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Upload them to Pastebin and post a link in here.
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Funny enough, I tried safebooting, and it would quit then. So I re-installed my OS.
Problem still persists, so I ran the Log collector again and this time it offered to upload the logs.
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The logs have been uploaded. I realize that I am using my work account for the forum but since I am working at home, I am on my personal machine. It says to reference AdobeLogs_20200430_104245_784-mac.zip for customer care.
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For reference, this reply is from the account that would have uploaded the logs.
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Thanks for sharing the logs. Could you please also confirm if you use an external monitor? If yes, I'd request to test it without any external monitor.
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I can confirm that I am using an external monitor. I use 2 Viewsonic 2270's
Here is info. Both report the same serial number.
If I unplug the monitor XD quites just fine.
VX2270 SERIES:
Resolution: 1920 x 1080 (1080p FHD - Full High Definition)
UI Looks like: 1920 x 1080 @ 60 Hz
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Display Serial Number: TFA130308489
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
Connection Type: DVI or HDMI
Adapter Firmware Version: 7.55
VX2270 SERIES:
Resolution: 1920 x 1080 (1080p FHD - Full High Definition)
UI Looks like: 1920 x 1080 @ 60 Hz
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Display Serial Number: TFA130308489
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
Connection Type: DVI or HDMI
Adapter Firmware Version: 7.55
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Hi there,
Thanks for sharing the additional information and sorry for the delay in response. We have already logged a bug for the issue and the team is working on it. We will get back to you as soon as we hear any updates from the team.
Thanks,
Harshika