Have a CC all apps license but can't upgrade from Starter to Full Abobe XD

[Pantau]

I have a Adobe CC license including all apps but I can't upgrade my Adobe XD. It still says that it's the Starter version (?!!!).

I have also tried to reinstall the software, but nothing seems to help... again it installed the Starter version.

Please help because now I can't upgrade my prototype for reviewing. Anyone else having this same problem?

[Atul_Saini]

Hi Pantau,

Sorry to hear that you are unable to convert Adobe XD Starter to full version. Could you please make sure that you are using the Adobe ID which you have used to purchase the full version? Please go to "Help" and check the Adobe ID(Email address) which you are using.

In case this doesn't resolve your issue, please share your Adobe ID using a private message. To send a private message, click my picture and use the Message button.

Thanks,

Atul_Saini

[Pantau]

Hi Atul.

Thank you for your reply. I have send you a private message.

[Atul_Saini · Accepted solution]

Thanks for sharing the details Pantau, I would like to inform you that the team has escalated your case to the concerned team. We will keep you posted on this.

Thanks.

[Niharika Jha]

@pantau

Was this resolved? Do reply back to this thread if it wasn't.

Regards,

Niharika Jha

Adobe XD