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High Application Memory usage while working in XD on macOS Catalina after the update.

New Here ,
Feb 04, 2020 Feb 04, 2020

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Hi, I just want to let you know that after updating my XD to the latest version 26.0.22, the app lagged and stuttered. It has slowed down considerably in which opening up 3 files at the same time with around 50 artboards each hogged my memory so much and render it almost unusable. 

I tried to revert back to the previous version but it won't allow me to open the same files anymore, since they were created in the latest XD version. Can you kindly take a look at this problem? Speed of production is really important and it's one of the main reason I switched to XD from other app.

 

Thank you so much:)

 

<The Title was renamed by moderator>

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Crash on mac, Open and save docs, Product performance

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correct answers 1 Correct answer

Adobe Employee , Aug 03, 2020 Aug 03, 2020
Hi Andy, Sorry to hear that you've started facing the issue again with high memory consumption while using XD on macOS. We would request you yo please uninstall the application using Adobe Cleaner Tool(https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) Once uninstalled, please re-install and check how it works. If this doesn't help, please share a few more details like: A screenshot of the About XD info page. The version of the Operating System. Is it...

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Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

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For all of you that were facing this issue, can you update to 27.1 and let us know if this is still a problem?

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Community Beginner ,
Feb 27, 2020 Feb 27, 2020

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I am in the process of developing a complex UI design that has a lot of parts and a relatively long presentation of this UI design. XD has always felt sluggish on any computer I've used when I have many screens and many symbols (now components) on said screens. However, now, even though components (and component states) are infinitely more useful, my performance drops very substantially when I have many complex components developed.

 

It uses a huge amount of RAM and totally slows down my system, as well as now taking literal *minutes* to make practically any change at all, or save the document. This even occasionally has caused the app to crash, and I end up losing my progress! It has become nearly impossible to do work on what I need to work on. The performance of XD with this complex document is nearly intolerable now. I have to quit all of my other running apps just to squeeze out a slight bit more performance on XD. It did not used to be this bad, sorry to say.

 

I love XD, and I've used it for years, and I am in the process of re-making a passion project of mine from the ground up adapting the design to components. And I want to keep working on it as it is nowhere near complete, and each little thing taking MINUTES away from my day makes things very challenging. This happens on all machines I've worked the document on. A late 2017 iMac with a good CPU and 16gb of RAM, as well as a custom gaming PC with an even better/newer CPU and 16gb of RAM as well.

 

I mean it takes a while to even copy a component, paste one, make a change to one, change the component's state, drag the component around, save the document, etc. It uses up nearly all my RAM to run.

 

I hope an XD developer sees this, I'd be happy to provide any information you need as I seriously want performance improved using complex components!

 

If you'd like to test out the document for yourself to see how it performs, like maybe try things like duplicating artboards, copy/pasting components, changing component states, making changes to components, etc., here is the link: https://adobe.ly/2Vq3qR3 

It is in that main folder. The filename is Streamlined Browser Feb2020 url bookmarks components.xd

 

I'd seriously love if performance can be improved with components! Thanks!

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New Here ,
Feb 08, 2020 Feb 08, 2020

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I've been usng XD for many years. But in the last few months, I noticed that it just lags and heats up my laptop that the fan is on all the time.

 

I have to shut it down and restart a few times a dya just to make it useable.

 

I have a 13" MPB 2019 4 Thinderbotl, 3 ports

2.8 GHz Quad-Cor Intel Core i&

16 GB RAM 2133 MHz

 

2 external monitors: LG 37" HDR 4K and Dell 38"

 

 

 

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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I saw a few posts of XD lagging because of the use of components. I have the same problem. What can I do to speed it up? 

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Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

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Hi there,

 

Sorry to hear that you're experiencing the lagging issues with XD. We would like to know a few more details like-

 

  • The screenshot of the performance tab of your Taskmanager in windows and Activity monitor in macOS.
  • Have you noticed any specific move triggering the lag behavior?
  • Is it happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Feb 20, 2020 Feb 20, 2020

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Since the component feature got introduced, I built even more nested components. They're not even very complex, most of the time buttons or status icons with different states for every single icon. Using them nested in a navigation drawer, adobe xd startet using all cpu power and RAM from my windows 10 system (2 years old hardware). It got very damn slow... couldn't even work at all with xd, besides the app didn't crash I hat to shoot it down. Also, when clicking a lot through layers of nested components to reach a text element it very often happens, that formatting the text don't work anymore and there's no cursor visible at all. Shooting down and restarting is the only thing that helps in this case... but takes a lot of time and slows down the production process significantly ;-(

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Community Beginner ,
Mar 19, 2020 Mar 19, 2020

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i have exactly the same issues. XD is super slow. a lot of componentns suddenly break and display totally strange.

XD is unusable at the moment.

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Does it lag while working on a specific file or multiple files?
  3. Does it lag while performing any particular action?
  4. The screenshot of the performance tab of your Taskmanager in windows and Activity monitor in macOS.

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Mar 18, 2020 Mar 18, 2020

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I have been experiencing all of the mentioned issues in this thread as well prior to updating to Adobe Xd version 28.1.12.3. Even after updating Adobe, I am still have lagging when modifying any components or simple elements in all of my files regardless if they are in the cloud or on my local desktop. My Macbook Pro specs are the following:

macOS Catalina Version 10.15.3
15" Mid 2014 model
2.2 GHz 4 core Intel i7
16GB memory
Intel Iris Pro 1536MB
256GB Flash storage with 78.4 GB available

I have tried only having one file open in XD with no other applications running and it is the same as having Chrome, Microsoft Excel, and Slack open with XD causing my CPU to skyrocket over 100%. This is severely inhibiting my ability to work. Please help! Is it a software issue or hardware issue? I have tried this on another MacBook with about the same performance capabilities and it was having the same problems.

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Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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Hi there,

 

We understand it could be frustrating for you. We would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance.

 

Thanks,

Harshika

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New Here ,
Jul 07, 2020 Jul 07, 2020

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I have the same problem now. I feel like using components is extremly expensive in terms of performance. Also, whenever i switch between files, it takes about 10 to 20 Seconds for XD to respond again. Right now it is nearly unusable, i spend half my time waiting for XD. 

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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I have the same issue, extremely bad performance with XD on windows 10 I would say it's worse on files with components. The same issue whenever I switch between files, it takes 10 seconds for xd to get out of its frozen mode.

I spend most of my day waiting and waiting and waiting for XD to work.

 

Please help ASAP or will need to try another...

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Adobe Employee ,
Jul 17, 2020 Jul 17, 2020

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Hi Joel,

 

We are sorry to hear you are experiencing an issue with performance. We would like to know a few more details in order to investigate the issue-

 

  • What is the OS and XD version of your machine?
  • Is it happening with a cloud document or a local document?
  • Is it happening with a specific file or all the files?
  • Have you checked if it's happening because of a specific component?

 

Please try to sign out of XD and Creative Cloud, restart the machine, and then sign back in and see if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

 

 

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New Here ,
Jul 17, 2020 Jul 17, 2020

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I am in the exact same boat as everyone else on this thread.  I am experiencing an incredible amount of lag when:

 

  1. Ctrl+C & Ctrl+V within the same document.
  2. Editing components & their alternate states
  3. There's 5-10 seconds of lag when I select an alternate state of the same component
  4. Updating linked components
  5. Simply opening an XD file
  6. Simply saving an XD file
  7. Lastly (and most frustratingly) zooming in & out on my document

 

Aside from #3, all of the aforementioned issues has caused XD to crash. Like the others on this post, I spend most of my day waiting and trying new ways to reduce file size suchas, creating new XD files for specific elements of my design.

 

The thing is, I don't want to be wasting any more of my time building component specific files just to copy and paste those components into my main document and then have my main document suffer from all of the above.  

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Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

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Hi there,

 

We're so sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The version of XD and the Windows OS build.
  2. Please ensure that your graphics card driver is up to date as per the manufacturer's website.
  3. Do you use plugins with Adobe XD? 
  4. Does this happen while working on cloud files or local files or both?
  5. Do you use an additional external monitor along with the primary screen? If yes, will it be possible for you to test this without the external monitor and see how the application works?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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XD Latest

OS Windows 10 Latest update

It's happening with local docs, as well as cloud docs. (Maybe a bit better on local, but not good at all)

I don't think it's happening because of a specific component because I have this issue on several different files.

 

I've signed out and in nothing changes.

 

Please help

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New Here ,
Jul 22, 2020 Jul 22, 2020

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This is becoming very frustrating now, seems like every time you all are updating XD some now issue crops up or earlier issue that seems to have been fixed returns again. Now my XD hang every time I am Zooming in and out, this is a new issue and my earlier issue of having difficulty editing text fields, which was fixed earlier has returned back again.

Request you to please look at this urgently and it is hampering my work and it's becoming very frustrating to use.

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Community Beginner ,
Jul 22, 2020 Jul 22, 2020

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I'm also facing the issue of difficulty editing text fields.

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New Here ,
Jul 22, 2020 Jul 22, 2020

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This issue is not solved whatsoever. I am having the same issue with cloud documents. My work is taking 2X times to get done

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New Here ,
Jun 17, 2020 Jun 17, 2020

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Hi, does anyone know why XD is eating up 64 GB ? Never had these problems but for 2 weeks now I have to restart XD every 3-4 hours. Mac System, 10.15.5 Catalina: Any Idea? Thanks for help.

 

{Renamed By MOD}

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Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

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Hi Alex,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Is it happening while working on a specific file?
  3. Is it happening while working on a local file or cloud file?
  4. Please check the status of the application memory once you launch XD, is it high right from the beginning, or does it increases gradually while working on XD?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Jun 18, 2020 Jun 18, 2020

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Hi Rishabh,

 

thank you for your answer. below are my answers:

 

A screenshot of the About XD info page.

- I attached 4 files.

-- Info Page.

-- Memory before opening an XD file

-- Memory after opening one file

-- Memory after working 15 min with one document (8 Art boards, no components, no prototype, 5 colors, 8 Character)

 

Is it happening while working on a specific file?

Is it happening while working on a local file or cloud file?

- No does not make any different. Cloud or local. It's happening on multiple files

 

Please check the status of the application memory once you launch XD, is it high right from the beginning, or does it increases gradually while working on XD?

- it's low at the beginning. It growth permanently when I'm working with XD. 

 

Thank you very much,

 

Alex

 

Attachments:

Info Page:

info_page.png

Memory after App launch:

application_memory_after_first_launch_of_app.png

 

Memory after opening first XD fileapplication_memory_after_open_up_one_file.png

 

Memory after working for 10-15 min with three files

after_working_10_min_with_3_files.png

 

Memory after working 2 h with XD

application_memory_after_working_2_h.png

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Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

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Sorry for the delay in response. We will need to get this checked with the Engineering team and we will need a sample file and system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)

 

Please add the file and logs to a DropBox or any other shared storage and you can share the file either here or you can send it privately by clicking on my name. Please add this discussion link in the subject while sending the file.

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Community Beginner ,
Jul 29, 2020 Jul 29, 2020

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I am seeing the same issue, but about double the memory usage. I notice it mostly on cloud files when co-editing is enabled. On launch, XD is using about 300 MB of memory, when I open a local file, it jumps to around 1GB, and a cloud file jumps to about 2GB. The memory then slowly increases over the course of an hour to 120 GB +

 

Computer Specs:

macOS Catalina

Macbook Pro 13"

2.8 GHz Quad Core Intel i7

16 GB Memory

 

Adobe XD Specs:

Version 31.1.12.13

AboutXD.pngXD-ActivityMonitor.pngXD-OpenFilesAndPorts.pngXD-Statistics.png

XD-Memory.png

XD-MemorySample.png

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi there,

 

Sorry to hear about the trouble and thanks for sharing the detailed information. Could you please try uninstalling the application using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and let us know how the application works after that.

 

Regards

Rishabh

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