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High Application Memory usage while working in XD on macOS Catalina after the update.

New Here ,
Feb 04, 2020 Feb 04, 2020

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Hi, I just want to let you know that after updating my XD to the latest version 26.0.22, the app lagged and stuttered. It has slowed down considerably in which opening up 3 files at the same time with around 50 artboards each hogged my memory so much and render it almost unusable. 

I tried to revert back to the previous version but it won't allow me to open the same files anymore, since they were created in the latest XD version. Can you kindly take a look at this problem? Speed of production is really important and it's one of the main reason I switched to XD from other app.

 

Thank you so much:)

 

<The Title was renamed by moderator>

TOPICS
Crash on mac, Open and save docs, Product performance

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correct answers 1 Correct answer

Adobe Employee , Aug 03, 2020 Aug 03, 2020
Hi Andy, Sorry to hear that you've started facing the issue again with high memory consumption while using XD on macOS. We would request you yo please uninstall the application using Adobe Cleaner Tool(https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) Once uninstalled, please re-install and check how it works. If this doesn't help, please share a few more details like: A screenshot of the About XD info page. The version of the Operating System. Is it...

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New Here ,
Aug 25, 2020 Aug 25, 2020

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Hi,

 

I have the same problem and I'm working on a single page XD file with 6 group components...

 

Regards,

 

Marta

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hi Marta,

 

We are sorry to hear you are having trouble with XD. Could you please check if the components are large? Please check if reducing the number of nested components and/or number of states in the file helps. 

 

Thanks,

Harshika

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New Here ,
Aug 03, 2020 Aug 03, 2020

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We have been using XD for the past 2 years & in the last few months the performance is gradually getting worse & worse. I have a 182MB project file that's taking several minutes to load & ccan take up to 5 mins to update a share link.

 

This is almost unusable & we are at a point where we are beginning to consider alternatives to XD. Please could you provide any information on the causes on this performance issue & if a resolution is on the horizion.

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi Andy,

 

Sorry to hear that you've started facing the issue again with high memory consumption while using XD on macOS. We would request you yo please uninstall the application using Adobe Cleaner Tool(https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)

 

Once uninstalled, please re-install and check how it works. If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Is it slow while working on a specific file or multiple files?
  • Are you connected to a private network or a managed network like a work or school network?
  • Is it happening with a cloud file or local file?
  • How many assets or objects is present in the file?
  • Please share the sample file and Adobe logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud or Dropbox and then share the URL with me over a private message.

 

We will try our best to help.

 

Regards

Rishabh

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New Here ,
Aug 03, 2020 Aug 03, 2020

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i have tried what you have suggested, which hasnt improved anything. below you will find the information you have requsted on my version of XD + my OS.

 

its slow working across a number of cloud files, varying in size. i initially thought it was an issue due to the file size & have spent a large amount of time reworking files to reduce their footprint but this hasnt improved anything.

 

we are all currently working from home, using normal home wifi not connected to any VPN's etc.

 

 

 

 

Screenshot 2020-08-03 at 12.05.14.pngScreenshot 2020-08-03 at 12.05.24.png

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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Hi Andy,

 

We apologize for the delay in response and thanks for trying the basic troubleshooting steps. I would like to know if this is happening with a specific file or multiple file. In private message you mentioned that you're getting error 47 on a cloud document. Is it the same document on which you're getting error? 

 

Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Aug 03, 2020 Aug 03, 2020

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I have the same problem. I really like XD, but this is forcing me to try out other platforms for my next project. It is so frustrating! XD also lags when I work with files saved locally on my mac.

 

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New Here ,
Jul 31, 2020 Jul 31, 2020

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XD seems to be eating up so much memory and stutters while previewing after I updated to version 31.1.12 . I don't know if I'm the only one experiencing this. I had to force quit XD because it hugged about 109GB of memory!

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Adobe Employee ,
Jul 31, 2020 Jul 31, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please confirm if it consumes high memory usage while working on a specific file or multiple files? If it happens on a specific file, will it be possible for you to share the file with us? If yes, please add the file in shared cloud storage and you can DM the link to me by clicking on my name. If it's happening while working on multiple files, I'd request you to please uninstall the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

After uninstalling the application please re-install and check how it works.

 

Note: While sending a DM, please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Aug 03, 2020 Aug 03, 2020

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i am also experiencing the same issues, across my team. we have a new starter who has been with us less than a month who is also suffering from the same problems of poor performance. This is across projects aswell so not just a single cloud file.

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Adobe Employee ,
Aug 05, 2020 Aug 05, 2020

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Hi there,

 

We are sorry to hear you are having trouble using XD. Would you mind sharing the information asked by Rishabh along with the OS and XD version of your machine to either of us over a private message?

 

We will try our best to help.

 

Note: Please make sure to share the URL of the post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Jul 29, 2020 Jul 29, 2020

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Hi,

 

i built a Navigation Bar for an upcoming Project and the Filesize of the saved .xd file is huge (around 30mb) after i created some components. I cant figure out why- maybe someone can help? Im very thankful for help -especially because it slows xd down a lot and i cant start to build the site like that bc it wil be GB afterwards... thank you

 

PS: Cant upload the XD file as there is an error "The attachment's testxd.xd content type (application/octet-stream) does not match its file extension and has been removed." So i uploaded pngs of the menu

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Adobe Community Professional ,
Jul 30, 2020 Jul 30, 2020

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Normally the size of files increase as you import pixel-based graphics. I saw one in your screenshot, do you have a lot more? 30mb isn't that big after importing multiple graphics, but if you mainly have text and vector shapes made in XD it shouldn't be that big.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Jul 30, 2020 Jul 30, 2020

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Thanks for replying. the graphics are svgs and i have several documents with them inside that are still super small, so its not that i guess. I really would like to send the file to show you but it wasnt possible to upload the xd file as said...

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Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

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Hi Chriistopher,

 

Sorry for the delay in response. You may upload the file to a shared location such as Creative cloud or Drobox and share the URL with me over a private message. Please share the OS and XD version of your machine.

 

I will try my best to help.

 

Note: Please make sure to add the URL of this post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Adobe XD Upload SLOW

 

 

The upload speed to Adobe XD is extremely slow (Prior it worked fine). For more than a week now, it is taking me more than half an hour to update a prototype porject (17.84 MB).  

 

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Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

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Hi Mike,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Is it slow while updating a file and saving the progress on a cloud file or it's slow while updating a published link?
  3. Is it happening with this specific file or with other files as well?
  4. Are you connected to a private network or a managed network like a work or school network?

 

We're here to help, just need more info.

 

Regards

Rishabh

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New Here ,
Aug 07, 2020 Aug 07, 2020

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Hi,

OS Catalina 10.15.6
Latest version of XD

It's slow while updating my private link. When trying to update my
"Published" Prototype.
This is my only file right now, It's slow while updating my published link.
I am connected to my home network.

Thanks,
Mike B.

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New Here ,
Aug 09, 2020 Aug 09, 2020

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Hi, 

i've noticied that Adobe XD has been using ridiculously high amounts of memory to run, when i have a single work space, with only text (as seen on screenshot) since like three days ago

18go+screen.png to keep a single file/single work space open with no images, animations or anything beside text? what is this madness?

please help me fix this massive problem that is slowing my computer down and messing simple text editing

 

version : 31.2.12.4

mcbook pro 15 / 16go

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Adobe Employee ,
Aug 09, 2020 Aug 09, 2020

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Hi there,

 

Sorry to hear about the trouble. If it's happening while working on a specific file, will it be possible for you to share the file? If it's happening on multiple files, please try uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install and check how it works. If it is still slow, please share a sample file and 

system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

we will escalate it further.

 

Note: To share the file, please add it to any shared location like DropBox and you can DM the link by clicking on my name. Please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Aug 09, 2020 Aug 09, 2020

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hi and thanks for your reply
as i have some urgent work, i'll wait a bit before uninstalling it, but i
can send you the file attached in this mail. It is not specific to this
file tho, it does the same with pretty much any file i have. It is the same
behaviour even when editing a graphic heavy prototyp. But i mean, come on,
this has only text and as soon as i open any xd file, it immediately start
eating up all of the memory, effectively slowing down my
(reasonably powerful) laptop. It all goes back to normal when i close XD
(or sometimes force quit it because it freezes)
i keep XD and creative cloud updated constantly

thanks

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Screen Shot 1399-05-21 at 12.14.17.png

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Adobe Community Professional ,
Aug 11, 2020 Aug 11, 2020

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Hi, we're sorry you're having trouble with Adobe XD. What version of the software are you using? Could you list the characteristics of your computer?

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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Hi there,

 

Sorry for the trouble. In addition to what Italo has asked, we would also request you to please check out the correct answer to this post and try the steps suggested. If that doesn't help, please share the information asked in the post.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Aug 13, 2020 Aug 13, 2020

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What is going on with Adobe XD?!
110gb !?

gerardop39527539_0-1597352525876.png

 

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