High CPU usgae on windows machine after updating to XD 42.1 version

[xs2dev]

After new update of adobe XD on windows PC, My CPU utilization is at 100% most of the times. This freezes my PC and make it unusable. I have to kill and restart XD every 20 minutes which is very frustrating.

Processor

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Ram 

6.0 GB (15.8 GB usable

OS version

Windows 10 Pro

<Title renamed by moderator>

[riascureman]

This has gotten to the point of ridiculous! We can't work on any of our XD documents that all worked FINE before the update. Now, it's freezing (if it opens at all) and uses 100% CPU. Adobe PLEASE FIX THIS.

[christianb90028384]

Same here! 😞 Since the last 2 updates, Adobe CPU usage is permanently - even when I'm not working - nearly 100%!!  Before everything was ok! Now, I have to restart my application every 20 minutes - otherwise working is impossible! 

[Rishabh_Tiwari]

Hi there,

We're so sorry for all the trouble. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html so that we can escalate this further. 

Regards

Rishabh

[benvoyonsdonc]

I image you collected some system logs as of now. Are you currently working to fix this issue? This should be a priority. The program is unusable since the last 2 updates. Thank you.

[benvoyonsdonc]

imagine*, sorry.

[benvoyonsdonc]

It's quite incredible that a company with as many resources as Adobe cannot fix an unacceptable issue such as this in a timely matter.

[Udayan5F8D]

Facing the same issue. The XD is not able to open multiple documents at the same time even 2. My XD stops working after almost 45mins. In the task manager it gets suspended and stops working.

Please Help!!!!!!! I tried updating every componenent in the system. Tried resinstalling XD. Tried cleasn install for the same.

Please Help!!! @HARSHIKA_VERMA  

[benvoyonsdonc]

Are you currently working to fix this issue? This should be a priority. The program is unusable since the last 2 updates.

[Ant5EE7]

Two weeks of this now, with no indication that there's work actively occurring on a fix...

We don't want to move on from XD, but if this isn't resolved soon we'll have no choice. We can't operate as a business with the app in its current state.

[Kifík]

I have the same problem since the last update. The application is nearly unusable after a while.

[mauriceb99968245]

Same Problem. XD works only on Local Files, in the Cloud is a complete desaster, 100% CPU.

[HARSHIKA_VERMA]

Hi All,

We are sorry for the frustration. We would request you to please generate Adobe logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with us over a PM or here so that we can go ahead and log a bug for your issue for further investigation

Please share the screenshot of your About XD info page.

We will try our best to help you.

Note: Logs are really important here which will help our product team to investigate the root cause of your issue. 

Thanks,

Harshika

<Marking as correct only to highlight and get logs from our customers>

[Ant5EE7]

This are the link to my Adobe logs from the last day I tried to persist with using XD online:

https://we.tl/t-TT9C4tryVu

And this is a screenshot of my 'About' page. Although I believe there's been one update between the creation of those logs and now:

https://snipboard.io/vBQPZ5.jpg

[HARSHIKA_VERMA]

Hi Ant5EE7,

Thanks for sharing the Adobe logs and About XD page info. We would like to know the operating system of your machine. In the meantime we will go ahead a log a bug for your issue so that our team can investigate the logs you sent.

Could you please elaborate more on your workflow when your XD is consuming more usage while opening XD or while working on it?

We will try our best to help.

Thanks,

Harshika

[Kifík]

Hello,

My OS is Windows 10.

The CPU consumption rises up during my normal work in Adobe XD. I am not doing anything new, my workflow haven't changed since the previous update. And I didn't have this problem then.

I hope it helps. Thank you.

[cid:image001.png@01D78E9E.CC2E91E0]
Lukáš Hadamčík
UX & UI Lead - Alza.cz a.s.

<Personal Info removed by moderator>

[Ant5EE7]

I'm on Windows 10 (and yep, it's 100% up to date).

In terms of the workflow, it's not 'rocket science' stuff.

I click on  a shape... The application hangs for 30 seconds;

I try to edit some text... The application hangs for 30 seconds;

Basically I open any file, and within minutes everything has ground to a halt and XD is unusable.

Worse, with it maxing out the CPU, nothing else on my PC operates properly either whilst XD is open.

Please do not treat this as a 'me' issue, though. There's too many voices here saying the same thing.

[Ant5EE7]

Oh, also, I don't know whether it's relevant but at times the application seems to be trying to save after every small action.

Don't know whether this is part of the problem, or whether XD has always saved after every action (and it's just that the access to the Cloud is now taking too long).

Your guess is as good as mine on that.

[HARSHIKA_VERMA]

Thanks, Ant5EE7 for sharing the additional information. We raised a bug for the issue and investigating it with the team. The team is tracking this issue for all the customers reporting it. 

It would be really helpful if you can share the spin dump as well-

Win

• Launch Task Manager
• Select the Adobe XD process
• Right click on the Adobe XD process
• Select “Create dump file”
• This will generate a binary file

We will definitely try our best to fix the issue.

Thanks,

Harshika

[C3-XD]

It's seems to get worse by the day. 

As soon as I start to work with a cloud file CPU is at 100%.

Before it was possible to work for an hour or two before this happened.

[Christoph@AP]

I and my collegues have been experiencing the same problems.
Log-Files are here: https://we.tl/t-RxKhq0BC66

Windows 10

20H2 (Build 19042.985)
XD 42.1.22.4

[HARSHIKA_VERMA]

Thanks, Christopher for sharing the log files. I have attached it to the dedicated bug for investigation. Could you please also share the spin dump of the machine as well?

Win

• Launch Task Manager
• Select the Adobe XD process
• Right click on the Adobe XD process
• Select “Create dump file”
• This will generate a binary file

We are trying our best to investigate the issue.

Thanks,

Harshika

[Christoph@AP]

Here is the dump file: https://we.tl/t-EOqH9qk8Qk
I also included a new log file to match the state of the dump.

[HARSHIKA_VERMA]

Thanks for sharing the additional logs. I have attached them to the bug. I will keep you posted on this thread and will get back to you if we need more information.

Thanks for your co-operation.

Thanks,

Harshika

[Kelvin5FD1]

Prezados(as); estou com o mesmo problema, ao abrir o projeto, o computador começa a subir o consumo de memória e cpu, até que o programa pare de responder e eu ter que fechar via gerenciador de tarefas.

Já tentei contato com a adobe, mas ainda não me deram nenhuma resposta satisfatória, já enviei os logs coletados, e a [unica resposta que dão, é ara " reinstalar o programa", não esta resolvendo. 

Tenho uma torre dell XPS core i7 9700, 32gb de ram, 1tb ssd nvme, gtx 1660ti e não está segurando o adobe XD.

A versão do windows, drivers e programas adobe, estão todos atualizados. 

[Rishabh_Tiwari]

Hi Kelvin,

We're so sorry to hear about the trouble. Please share the System Logs by adding the logs to a shared location like Google Drive or DropBox and share the link either here or through DM by clicking on my name, we'll try our best to help you with this.

Regards

Rishabh