How to tranfer/migrate my cloud data from old account?

New Here ,
Jun 02, 2022 Jun 02, 2022

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Hello, today my subscription ended and I lost all my XD data that were on a cloud. Is there a way to get them back? I have a subscription on a different account, I just need the data from the old one. Thank you.

 

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Adobe Employee , Jun 02, 2022 Jun 02, 2022
Hi @defaultpo2xns41idvt, Thank you for reaching out. Would you mind trying to migrate your assets automatically as you mentioned you need the data from your other account? If automatic migration doesn't work, please try manual asset transfer. Let us know if that helps. Thanks, Harshika

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Hi @defaultpo2xns41idvt,

 

Thank you for reaching out. Would you mind trying to migrate your assets automatically as you mentioned you need the data from your other account? If automatic migration doesn't work, please try manual asset transfer.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Since my subscription ended, I no longer have access to those XD files, they got deleted and I can't see them anywhere, so I can't download them and transfer them to the new account. I was thinking if maybe you have access to those files? Is there any way to get them back? Thanks.

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New Here ,
Jun 06, 2022 Jun 06, 2022

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