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marias34752368
marias34752368
Participant
July 17, 2018
Answered

I have the latest version of XD and I keep getting a 'This file was created with a newer version of XD' message.

  • July 17, 2018
  • 9 replies
  • 23309 views

When my colleague sends me files lately I keep getting this message, I already uninstalled the entire Adobe Creative Suite once and it worked, but do I have to do this every time I open a file sent to me by someone else? That's too inconvenient!

    This topic has been closed for replies.
    Correct answer marias34752368

    The current version is 10.0.12.9, I wonder if you're not allowed to update two versions worth? If you use the Uninstall option, then Install again, what version do you get?


    I removed it and installed it again (Adobe didn't let me 'update' it like other apps) and I got the version 9.1.12.3, at least now I'm compatible with a colleague. Hopefully I don't have to uninstall and install yet again!!

    9 replies

    J
    japnit
    Participant
    June 8, 2020

      R
      robrecord
      Participant
      January 18, 2021

      Still happening in 2020 on Big Sur, six years in.

        R
        robrecord
        Participant
        January 18, 2021

        Uninstalling and reinstalling does not work for me.

        M
        MichaelMarshallArts
        Participant
        May 7, 2020

        This is still the only fix. Uninstall the app and then just install it again... People have been having to do this since 2014... Please resolve this issue! Surely adobe does not need us to send more screenshots - it's been the same issue since 2014!!! Just get it fixed!

         

          N
          nong1
          Participant
          March 12, 2020

          I'm having the same issue. My "About XD" window indicate I'm on version 27.2.12.4. I have tried uninstalling and reinstalling XD. I even tried uninstall CC. I am unable to open a file from a colleague, and I'm unable to take advantage of the new features just release a few days ago. Any hint on what I should do next?

          N
          nong1
          Participant
          March 12, 2020

          Nevermind. I just came across this post https://community.adobe.com/t5/adobe-xd/adobe-xd-28-is-temporarily-unavailable/m-p/10979271?page=1 saying that V28 release was pulled.

          M
          marcor94163203
          Participant
          November 28, 2019

          Hi 

           

          I have the same problem. I'm trying to open a Cloud document but I get the error

           

          This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

           

          Adobe XD is up to date. Version 22.1.12.5, cloud sync v 4.3.16.14

          Preran
          Community Manager
          PreranCommunity Manager
          Community Manager
          November 28, 2019

          The latest update is 24.x.x. Please update to the latest version whenever it is convenient with you.

          M
          marcor94163203
          Participant
          November 28, 2019

          Hi Preran, thanks a lot for the quick reply. However, the Creative Cloud app says Adobe XD is up to date to the latest version and I have no way to update this app. 

          K
          kasperkarup
          Participant
          October 11, 2019

          Same here! Can't open files that colleagues have created, even it Adobe Updater says I have the newest version and that there are no updates. Argh... come on! To be honest this reminds me of why I changed away from Adobe ... I'm trying XD again now, but already this is a major issue! What to do? I can't uninstall everytime this happens. 

            Alina_yes
            Alina_yes
            Participating Frequently
            July 1, 2019

            it happens for me everytime! Onlu unistal and insall again to get a new version!

            L
            leonardinio
            Participant
            October 15, 2018

            do we know the solution? I have the same problem. I'm using xd 12 on both my laptop and phone and I am getting "File Format Incompatible" error

            Atul_Saini
            Community Manager
            Atul_SainiCommunity Manager
            Community Manager
            October 17, 2018

            Leonardinio, Could you please share the screenshot of the error message that you have encountered? I would like to inform you that we have recently launched a new version Adobe XD 13. Please upgrade to the latest version to enjoy all the new features: -XD Updates | Adobe Blog. 

            Thanks,

            Atul_Saini

            J
            joshuas45549106
            Participant
            September 18, 2018

            @Preran

            We are having this issue in my office still. We are all on the same version, but if I have installed it more recently and work on a file, then someone else tries to open that file who installed XD last week (the same version) - they will get the error that it was created with a newer version of XD.

            Now we can uninstall and reinstall and then it works, but it then just happens again with the next person.

            I have already had to do this twice today. We are all on Macs using updated IOS 10.13.6 and version 12.0.12.10 of XD.

            Atul_Saini
            Community Manager
            Atul_SainiCommunity Manager
            Community Manager
            September 19, 2018

            Hi Joshuas,

            Sorry for the inconvenience that it has caused to you, could you please share a sample file with us so that we can try it here at our end? Please upload the file on CC or Dropbox and share the link with us.

            Thanks,

            Atul_Saini

            Atul_Saini
            Community Manager
            Atul_SainiCommunity Manager
            Community Manager
            July 17, 2018

            Hi Marias,

            sorry for the inconvenience that it has caused to you, could you please share the exact version of Adobe XD that you are using?

            Thanks,

            Atul_Saini

            marias34752368
            marias34752368Author
            Participant
            July 17, 2018

            I have the version 8.1.22.2, Creative Cloud Sync 3.0.2.33, I already downloaded the entire Creative Suit once and it solved the problem but I appear to have the same problem again, my coworker seems to have the 9.2.12.3 but my Adobe manager doesn't let me 'update' XD like it allows me to update photoshop etc.

            Colin Holgate
            Colin Holgate
            Inspiring
            July 17, 2018

            The current version is 10.0.12.9, I wonder if you're not allowed to update two versions worth? If you use the Uninstall option, then Install again, what version do you get?

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