Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

lost file

New Here ,
Aug 26, 2022 Aug 26, 2022

I have an issue with retrieving my Xd file I saved last night. I can only find an older version in the cloud, Please advise how to retrieve my document.

TOPICS
Data loss , Open and save docs
177
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 28, 2022 Aug 28, 2022
LATEST

Hi Reka24183681futw,

 

Sorry for the trouble. I can understand how frustrating this can be. We need a couple of things from your machine so we can try to track the file. 
 

  • Please share the name of the file that you're referring to. 
  • Please collect the logs from your machine using this link- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. 
  • Please confirm if you're using the same Adobe ID that you are using to access the XD community here. 
  • Please share the OS build and ensure that you use XD 54. 

Awaiting your response. 

 

Thanks,

Atul_Saini

 

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines