Lost three hours of my work on Adobe XD

New Here ,
Jun 24, 2022 Jun 24, 2022

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Yesterday I worked on the same file the whole day and today when I opened it again the work that I have been working on from three to six pm it's missing! I have this gap on the document history, it didn't save at all. Of course yesterday before I close everything I made sure that everything was saved. What can I do? :((( It's crazy!

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Adobe Employee , Jun 24, 2022 Jun 24, 2022
Hi @juliana.medori , We're so sorry to hear about the trouble. In addition to what @Spas K. shared, please check this location ~/Library/Application Support/Adobe/Adobe XD (Dev)/CloudToLocalMRUCache and look for that file. The best way to look for the file is through the time-stamp as the files may be available with different names. Let us know if this helps or if you need any further assistance.  Regards Rishabh

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Hi Juliana, what OS are you running? Mac or Windows?

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New Here ,
Jun 24, 2022 Jun 24, 2022

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Hi Spas! I'm running on Mac!

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Ah, had a suggestion for where to look on Windows to possibly find a cached version of the file, but no idea how Xd handles these things on Mac... hopefully someone else can pitch in and help out @Rishabh_Tiwari 

 

Have you checked the file through the browser on https://assets.adobe.com/cloud-documents ? Or is it the same version on there?

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hi @juliana.medori ,

 

We're so sorry to hear about the trouble. In addition to what @Spas K. shared, please check this location ~/Library/Application Support/Adobe/Adobe XD (Dev)/CloudToLocalMRUCache and look for that file. The best way to look for the file is through the time-stamp as the files may be available with different names. Let us know if this helps or if you need any further assistance. 

 

Regards

Rishabh

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi @juliana.medori,

 

We would like to follow up on your issue. Are you able to recover your lost work? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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