Lost version history of Adobe XD prototype !

[Alyseo BOS]

Hi !

I wanted to know if someone had the same issue. I have a prototype file for each of our applications at work, and sometimes when iterations of a functionality are not going to be developed soon but we decide to come back to it later, I will archive the version of the prototype containing it (= mark version).

I regularly go back to previous versions of my prototype to check ideas I had and archived for later.

Today, when I tried to check a marked version, instead of the usual, it displayed an empty state message.

What I wanted to see (screenshot from another prototype) :

What I saw instead of my dozens of marked versions :

...Where is all of my archived work ? :')

I of course checked https://assets.adobe.com, but it also displayed an error message saying it can't load the document's version history :

Even when making changes and saving, Adobe XD does not produce a history for this file anymore.

This file's only recent change, despite normal prototyping, was renaming it. But I didn't recall loosing the history right after renaming it, I think I would've noticed sooner.

Help ?

[Alyseo BOS]

Oh, Adobe XD, how I adore,

Your magic touch, forevermore.

But alas, a mishap has occurred,

My version history has been interred.

Lost in the depths of digital space,

Gone are the milestones I could trace.

Oh, how I yearn for those precious saves,

Like leaves blown away by autumnal waves.

No worries, dear Adobe, it's fine,

Who needs history, that outdated line?

Who cares about progress and growth?

Let's embrace chaos, we need it the most!

No more backups, no more control,

Let's dance with uncertainty, heart and soul.

For what is progress but a tedious bore?

I'd rather lose it all, and then some more.

So thank you, Adobe, for this poetic twist,

Despite losing my history, I shall persist.

Embracing the unknown with a sarcastic cheer,

Oh, how I love the chaos you bring, dear!

[Alyseo BOS]

Anybody from Adobe cares to reply ? My company lost a year and a  half of archived work, I don't think it's benign.

Just tell us if you stop all support and only work figma now, so we can plan accordingly. I know the subscription to Adobe XD isn't much, but we're still paying clients, so it'd be nice not to be ignored.

[HARSHIKA_VERMA]

Hi All,

Thank you for reporting the issue. We understand that some of you have been experiencing an issue with Adobe XD document history not showing after the latest update. We want to assure you that our team is actively looking into this issue.

We have come across a similar problem reported by another users in our community forum [link: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-document-history-not-showing-after-upda...]. In response, we have already created a bug report to investigate and address this issue effectively.

To aid in our investigation. Please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so we can forward the logs to the team for investigation.

We understand the frustration this may be causing you, and we assure you that we are committed to resolving this issue as soon as possible. We will keep you updated on the progress and status of the bug fix.

Thank you for your patience and cooperation.

Thanks,

Harshika

[Clinton34303317pz1i]

I feel like there is an issue with this in Lightroom.  I have made a post on it where I can no longer save versions of my edits.  Has anyone reported this or aware of it?

[Venkat N]

Hello, Team.

I'm unable to view the bookmarked versions in the XD document history with the recent update (56.1.12.1). I've attached a screenshot for your reference. Kindly look into this issue. Thanks.

[Manu5CE7]

I'm facing the same issue just after the recent updates...

[Ranjitha HR]

Hi @Venkat N @Manu5CE7 

Sorry to hear about your trouble,Please update to the latest version of XD(57.0.12) and try out the same scenario.
If you face the same issue even after the update then please share us the below details.
1.Machine details.
2.Movie/GIF file and Screenshot of the error.
3.Log collector Logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)

Thanks for your patience!

Regards,
Ranjitha

[Manu5CE7]

(57.0.12) is the version which getting the error.

[Ranjitha HR]

@Manu5CE7 

Can you please let us know the exact scenario and also share your machine details.

[Venkat N]

Hi Ranjitha, I've updated to XD 57.0.12 and still facing the same issue.

Machine: Macbook Pro (MacOS Ventura 13.4)

Logfile Name: AdobeLogs_20230608_151922_178-mac-GS.zxp

[Ranjitha HR]

Hi @Venkat N 

Our team will look into the logs meanwhile can you please try out by uninstalling and re installing XD/CCD and let us know if that works.
As we couldn't able to reproduce the same on our end.

[Manu5CE7]

It is now fixed automatically. History is now showing. 

[Ranjitha HR]

 
@Manu5CE7 Thanks for the update 
@Venkat N Our team fixed the issue,Can you please check from your end and let us know if it is working.

Regards,
Ranjitha

[Venkat N · Accepted solution]

Hi @Ranjitha HR , I checked, and the Document History is now functioning as before. Thank you so much for your help!

[rannala]

I can confirm that this is still an issue in 2024. I just lost version history on a super important file 😞

I'm running XD version 57.1.12.2 arm64, Creative Cloud Sync 7.0.0.9 on a Sonoma 14.3 Macbook (M1).

[rannala]

Update: when the file is saved, nothing goes into version history. It always shows the empty state ("Go back in time with document history.").

[Alyseo30467186loet]

It'll never historize anymore. I usually clone the file, which  [abuse removed by moderator] the libraries attached to it if other documents depended of the library of that file (but you can replace those I think). Loss is a part of life, and it's Adobe's mission to keep us in check about the meaninglessness of earthly (and virtual) possessions.

8-)

[RobertoChiaveri-ISP]

ISSUE STILL PRESENT in 57.1.12.2, Creative Cloud Sync 7.1.2.2 on Winfows.

It appears we have lost all al previous versions

[Rishabh_Tiwari]

Hi,

I'm sorry to hear about the trouble. Please try the suggestions shared in this discussion and provide the requested details. We'll try our best to assist you.

Thanks

Rishabh

[RobertoChiaveri-ISP]

Here are the answers to the questions inside the suggestion you linked:
- Yes, I can see the file in https://assets.adobe.com/cloud-documents and the last modification date appears to be correct.

- No, i don't see the revisions list inside the dropdown at the top of the XD window. Instead I see this:

[Rishabh_Tiwari]

Thank you for confirming. Can you try the steps shared below:
-Sign out of XD & CC desktop app.

-Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.

-Reboot the computer.

-Sign back in on the CC Desktop app and launch XD from there to check again.

If this doesn't help, please share a screenshot of the About XD info page. 

Thanks

Rishabh

[RobertoChiaveri-ISP]

Hello Rishabh,

I've done as you say, but the issue is still present.

To be clear: version history is broken for some files only (important ones, unfortunately) while for some other files is still working. Also other users who I am collaborating with on these files see the same behaviour.
Looks like an issue "of the files". Not of my machine only.

Here's the About XD screenshot you requested:

[Rishabh_Tiwari]

Please share system logs and the name of the documents for which the version history is missing. You can add the logs to a shared location like Google Drive or DropBox and share the link with me through DM by clicking on my name. 

Thanks

Rishabh

[Rishabh_Tiwari]

Thank you for sharing the details. I am getting this checked by the team and will update you as soon as I hear from the team.

Thanks

Rishabh