opening file in svg actually messes up everything on my website

New Here ,
May 16, 2022 May 16, 2022

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hello everyone so i am having errors when exporting and opening a SVG of my file and I don't know how to fix such thing and I need help (check file)

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Hi @a random5C96 

 

Hope you are doing well and Thanks for reaching out.We have tried the same scenario but unable to reproduce the issue on our end so if possible could you please provide us the below details to investigate issue and it would be helpful.

1. Share us the screenshot/video of the issue.

2. XD version installed on your machine.

3. Is it happening with all the files or spacific files?

 

Thanks for your patience! 

 

Regards,

Ranjitha

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New Here ,
May 20, 2022 May 20, 2022

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sorry for the very late reply I have been doing other things. I use version before 50.1.12 and I attached a photo already of the problem and I made a new file to test and It is still a problem

 

 

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Adobe Employee ,
May 22, 2022 May 22, 2022

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Hi @a random5C96 

Thanks for the information,Could you please update to the latest version of XD which is available on CCD and try the same scenario and also if possible record the video of the issue and share it with us for investigation.

Thank you for your patience!

Regards,

Ranjitha

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New Here ,
May 23, 2022 May 23, 2022

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alright will do

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New Here ,
May 23, 2022 May 23, 2022

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I can't update my app because I have to pay and I'm not putting a credit card for free software

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Adobe Employee ,
May 23, 2022 May 23, 2022

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LATEST

Please uninstall the current version and install the latest version and check the same scenario.

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