'Paste' doesn't work

[명현유46329220]

I can't copy & paste any item or artboard on my XD, because just 'paste(CTRL+V)' menu isn't active.

I'm not sure whether this problem comes from XD itself, or OS(windows10 Enterprise 1607 64bit).

While 'copy' works properly, 'paste' always stays in gray color.

How can I solve this problem? I actually re-installed XD three times.

I'm very sorry that I have to post this sort of silly question.

[rpandita]

Hi 명현유46329220 ,

From where are you copying data, and what data it is.

Is it an image or a text ?

~Rohit

[명현유46329220]

Any selected item (text, image, even artboard) in XD!

Simply speaking, paste menu is not activated at all.

I didn't see a single case that the 'paste' change to black, even when(after) I selected an item by clicking CTRL+C(X) or 'Copy' menu.

Thanks for your consideration!

[rpandita]

Hi 명현유46329220 ,

I am able to copy and paste properly on my Machine running Windows 10.

Do you have any external device connected ?

Are you using a Wacom ?

~Rohit

[Peter_Flynn]

If you copy plain text from another app and then paste in XD, does it paste the text successfully?

[Peter_Flynn]

Also -- can you let us know if you have any firewall, anti-virus, or other security software installed?

[명현유46329220]

I don't use any external device. Wacom either.

I can't paste plain text from another app because of the same problem ('paste menu not active').

I use Korean anti-virus solution V3. There must be a firewall in my computer (company manages), I don't know exact name of it.

Anyway thanks for your help.

[Peter_Flynn]

Can you try disabling your anti-virus app for a minute and see if pasting works then?  Sometimes security software can interfere with other apps in weird ways, so it'd be good for us to know about this.

One other thing...  Adobe XD uses a very new Windows technology called UWP, which sometimes behaves a little funny compared to traditional Windows apps.  I am curious if perhaps all UWP apps on your computer have this problem.  Most apps you install from the Windows Store fall into this category, as well as some built-in apps that come bundled with Windows 10, such as the 3D Builder app or the Calculator app or Sticky Notes.  Can you try launching one of those apps and see if pasting text works correctly there?

[gr8idea]

명현유46329220 Did you fix it? I have same problem. Does anyone know why?

[gr8idea]

Hi,

I have same problem with this user. I've tried all the way that you've mentioned but, couldn't fix an errors.

Could you please check this problems for me and let me know how can I fix this.

It's so hard to use XD without 'ctrl+v' function.

[cmgap]

Can't recreate the problem on a macbook pro. Have you completely powered down your pc and restarted?

[gr8idea]

Thanks for the reply.

I think this problem has only occured in window 10 os. I've completely shut down my pc several times and also re-install the XD several times too.

[Preran]

To all those that are facing this issue, send me your Adobe ID, location, and phone number over a private message along with a link to this forum post. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

[RuudvanBergen]

Same problem..... restarting Adobe XD did not fix anything.

[Milad.M]

I have recently faced with this issue. some one help plz.

[maxp81114405]

I am having the exact same issue on Mac Os 10.13.3

[Colin Holgate]

What object is on the clipboard at the time? If you press either Enter or Escape, does the menu become available?

[Bubbly_curiosity5D22]

I'm on a windows laptop and I'm also having issues with my copy and paste. It let me do it once but then after that I can no longer copy and paste to my artboards.

[giannat21210131]

Having the same problem. Reset my machine, so all-new Windows 10 is installed (W10 Home, Version 1709, OS Build 16299.431). Also have latest Adobe Acrobat Pro DC through Adobe CC.

SOMEONE PLEASE HELP!!!!!

[CagatayOzgur]

This started happening to me a lot lately. I do not have multiple language keyboards.

Everything would be fine, I am working on XD, no issues and all of a sudden CTRL+C / CTRL+V will cease functioning. Sometimes right click Copy & Paste works, but 90% of the time that doesn't work either. Switching to a different program doesn't help. Meanwhile whatever is in my clipboard is there. I can paste into Photoshop, Illustrator, any other program - except XD.

I noticed that sometimes - sometimes - CTRL+S is gone too. As if the shortcuts are gone. But when that happens mouse right click actions keep functioning. So with this weird case I believe the culprit is clipboard access.

Windows Defender is the only AV I have.

Another behavior I noticed is that XD interface will act like I am in Prototype mode: hovering over elements would highlight them just like when I am in Prototype Mode; with the exception of the action handles - the little things that you use to create links are not visible. When this happens the entire GUI stops working properly. I cannot draw new elements, cannot update any elements, nothing functions properly. Switching to Prototype Mode and back doesn't fix anything. The only solution is to relaunch XD.

Same with CTRL+C/V issue. The only fix is to relaunch XD.

It wasn't that prominent before, but lately it's happening a lot. Couldn't find a pattern yet.

[CarrieR]

Has there been any resolution to this? I'm on a Windows 10 Surface Book 1, also experiencing this issue. I have to close and re-open XD for the paste feature to work again. But then the issue reoccurs.

[letitiacf]

Hi carrier62077086

Sorry to hear you're experiencing issues with XD. Please let us know the following so we can investigate further:

1. Can you please perform a simple test with another UWP application like Paint 3D? Does copy and paste works in Paint 3D when the issue starts occurring in XD?
2. Can you give us more details about your system? Start -> Settings -> System -> About. For instance, on one machine, i am running Win10 Enterprise version 1709 , build 16299.371.
3. What System  are using? I'm testing on a Lenovo ThinkPad P40 Yoga for example.

It would also help us investigate further if we had more logs.

You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  After this tool runs, you'll see a zip file on the desktop that you can attach to send me an email.

Thank you,

Letitia Antohe

[CarrieR]

1. Can you please perform a simple test with another UWP application like Paint 3D? Does copy and paste works in Paint 3D when the issue starts occurring in XD?

               Yes, copy and paste work in other applications when the issues starts occurring in XD. I tried successfully with Paint 3D and Adobe Illustrator.

1. Can you give us more details about your system? Start -> Settings -> System -> About. For instance, on one machine, i am running Win10 Enterprise version 1709 , build 16299.371.

Edition: Windows 10 Pro

Version: 1803

OS build: 17134.112

1. What System  are using? I'm testing on a Lenovo ThinkPad P40 Yoga for example.

          Surface Book Intel Core i5 -6300U @ 2.40GHz 2.50GHz

It would also help us investigate further if we had more logs.

You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  After this tool runs, you'll see a zip file on the desktop that you can attach to send me an email.

Will send logs now.

[letitiacf]

Hi CagatayOzgur,

Sorry to hear things are not working smooth for you.

It would help us if you can answer the questions below so we can investigate further:

1. Can you please perform a simple test with another UWP application like Paint 3D? Does copy and paste works in Paint 3D when the issue starts occurring in XD?
2. You mentioned things are happening more often now - could it be  after an XD update or after an Windows update?
3. Can you give us more details about your system? Start -> Settings -> System -> About. For instance, on one machine, i am running Win10 Enterprise version 1709 , build 16299.371.
4. What System  are using? I'm testing on a Lenovo ThinkPad P40 Yoga for example.

For deeper investigation we would need more logs.

You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html to collect them.  After this tool runs, you'll see a zip file on the desktop that you can attach to send me an email.

Thank you,

Letitia Antohe

[cmgap]

I am running Sierra and not having any issues with copying and pasting with the most recent version of XD. The most current version of High Sierra is 10.13.5... maybe updating to this version will solve the problem on a mac?