Pen Tool Keeps Deselecting

[travis-jeremy]

I can not currently draw or edit shapes using the pen tool. I Select Pen Tool > Click Point > Move Mouse > this is when it de-selects. Also on old XD files I go to edit a shape > Select Point > de-selects

Any ideas?

Thanks

[travis-jeremy · Accepted solution]

Sorted. Simply delete the the Adobe XD folder located in Library > Application Support > Adobe

[HARSHIKA_VERMA]

Glad to hear you are able to figure our the issue on your own. Please feel free to reach out to us in the future for any query related to XD.

We would be happy to help.

Thanks,

Harshika

[emma_momo]

Hi Richard, I am encountering the same issue, but I couldn't find the folder you mentioned in the answer? are you using a MacBook? Please give me some hints....

Thanks so much!

[HARSHIKA_VERMA]

Hi Emma,

Thanks for reaching out. We would like to know which operating system you are working on-. If windows- please check at this location- C:\Program Files\Common Files\Adobe

We'll try our best to help.

Thanks,

Harshika

[emma_momo]

Hi Harshika,

My operating system is OS Big sur 11.2.3, I am using a MacBook pro.

Please let me know what I need to do next.

Cheers,
Emma

[HARSHIKA_VERMA]

Hi Emma,

Thanks for sharing the info. If you're unable to see the XD folder under this location: Library > Application Support > Adobe, then I would request you to please try uninstalling XD and then reinstall it from Creative Cloud Deskop app.

Let us know if that helps.

Thanks,

Harshika

[emma_momo]

Hi there,

I couldn't find the folders you mentioned, I am using a Macbook. And I have
tried reinstall XD and it was not working.

Emma

[Rishabh_Tiwari]

Hi Emma,

Sorry to hear about the trouble. Please refer to the screenshot and let us know if that helps.

Regards

Rishabh

[emma_momo]

Thanks, I have found this folder and ADOBE XD is there.

Is there anything I need to do with it?

[Darth_Khamees]

Hello!

Where can I find this in Windows 10?

I'm facing the same issue!

Thanks!

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please check this location C:\Program Files\Common Files\Adobe and let us know if that solves the issue or if you need any further assistance.

Regards

Rishabh

[Darth_Khamees]

Hi,

Thanks for getting back to me..

I couldn't find a folder for XD on the specified location!

[Elijah27049070dcro]

Hi @Rishabh_Tiwari I am having the same issue. No Adobe XD folder in that location. Is there something else we can do?