Copy link to clipboard
Copied
Hey there! I can't save any documents in adobe experience design beta. Everytime i try to it writes "Could not save the document" Any solution? Any fix adobe?
If you are continuing to face this issue, join us on this discussion https://community.adobe.com/t5/Adobe-XD/Adobe-XD-Error-49-for-Cloud-files/td-p/10507855
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Same with save as...
Copy link to clipboard
Copied
Hi rdy2flym8,
Sorry to see you're having this trouble. Can you tell me the path you are trying to save to?
Have you tried saving to another path?
Thanks,
Joe
Copy link to clipboard
Copied
Hey jbowden.
When I tried to save it in another location. It is writing the same.
I tried to save it in my Design folder, where I put all my stuff. This design folder is on Desktop. I tried to save it in documents folder also. But same messege everytime.
Copy link to clipboard
Copied
Hello again rdy2flym8,
I have tested this on a Czech system and so far I am unable to reproduce the problem. Does this happen only if you save via Ctrl+S? If you try to save from the application menu (upper left corner) using the dropdown menu, do you get the same error? Also, do you ever see a Save dialog first, or does it go right to the error message?
Thank you,
Joe
Copy link to clipboard
Copied
Hi,
I have the exactly the same problem here, I am suing the Win 10 Chinese version,
tried other paths but the problem still occur. Please help, I have waited for Adobe XD
for a year, please~~~
Copy link to clipboard
Copied
Same here. I am unable to save a document. Doesn't matter where you want to save (desktop, user folder, C folder, external hdd, second hdd). Always the same problem even if you draw 1 rectangle. Error appear when you try to save via ctrl+s, "save" or "save as". The file is created, but you are not able to reopen and has always 0 bytes. I have notebook with Core i7 4710HQ, 16 GB RAM, 128 GB SSD and updated Windows 10.
Copy link to clipboard
Copied
Hi, everyone-
We've isolated the issue and are working on a fix right now. Thank you guys so much for your patience!
-Elaine
Copy link to clipboard
Copied
wonderful. I can't wait for this awesome feature
Copy link to clipboard
Copied
Will there be any solution soon? I have the same problem mentioned above.
Copy link to clipboard
Copied
Hi, folks-
I just wanted to circle back on this and let you know that we're still actively working on this bug. We have an ugly workaround, which can be found here: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedb...
Unfortunately, the fix is significant, so it's going to take a little time to make sure that we got it right (and didn't introduce anything) before we release it to you.
I'd suggest that you upvote the idea in UserVoice to get updates pushed to you via Email.
Thanks,
-Elaine
Copy link to clipboard
Copied
I did clean install of Windows 10, named my account "tomas" and it works. Adobe xD is able to save a project and even the Project Felix dont stuck on welcome screen. Same issue in both software.
Copy link to clipboard
Copied
I have a purely English username, both in Windows and in Adobe. Still doesn't work.
So basically, XD isn't working at all for me, after all this wait =(
Copy link to clipboard
Copied
Damn it. Are you sure you don't have some special character in your c:/users/username ? I hoped this is the core issue...looks like i was wrong.
C'mon Adobe. We are waiting nearly a month for a fix.
Copy link to clipboard
Copied
Error when opening xd file : "Could not load the specified document"
Copy link to clipboard
Copied
people who have latest updates installed but still have problem saving the document, could you reply directly to me (imaderyc @ adobe.com, remove spaces) or post here:
-OS version
-XD version
-does the problem happens with some files, or all files
-does the problem happens right away, or after working (and being able to save the document) for a while
-does the problem happens when saving into ANY location, or some locations OK?
-username / user 'home' directory path
thanks!
Copy link to clipboard
Copied
I have the same Problem. I have installed the latest update. I can work with the program if i start a new project but can't save it. I'm not able to open my saved files.
I've download a test/tutorial file from adobe xd to see if I can open it, but I can't, no matter which location. I am a windows user and my username is simple.
Copy link to clipboard
Copied
Hi.
I have the same problem.
Copy link to clipboard
Copied
Hi guys, the same problem on my computer. Acer Aspire V 15 Nitro (VN7-591), Windows 10, CZ localization, all updates installed. Ctrl+S, "Save" or "Save as" generate window "Could not save the document". Doesn't matter where I want to save.
Copy link to clipboard
Copied
I have the same problem in russian version. Doesn't matter where you want to save.
Copy link to clipboard
Copied
Same problem on a Russian system.
Copy link to clipboard
Copied
same here at my german windows 10.
waiting for the solution
Copy link to clipboard
Copied
My colleague and I have the same issue. French Win10. Is there any fresh news about this serious issue ? It should be an hight-priority to solve this. Saving and loading are the basics.
Copy link to clipboard
Copied
when the problem is already solved?