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rdy2flym8
New Participant
December 14, 2016
Answered

"Could not save the document" problem

  • December 14, 2016
  • 18 replies
  • 11900 views

Hey there! I can't save any documents in adobe experience design beta. Everytime i try to it writes "Could not save the document" Any solution? Any fix adobe?

      This topic has been closed for replies.
      Correct answer Preran

      If you are continuing to face this issue, join us on this discussion https://community.adobe.com/t5/Adobe-XD/Adobe-XD-Error-49-for-Cloud-files/td-p/10507855

      18 replies

      Show previous replies
      vanhelsing27
      vanhelsing27
      New Participant
      January 8, 2017

      when the problem is already solved?

      T
      Tomáš Nosek
      Participating Frequently
      January 8, 2017

      No, it isn't. I only bypassed it by using windows account name made by only a-z characters. Adobe xD allowes you to save with this account, but you know, still crashing sometimes when trying to save a project (without warning)...

      C
      charlesd44241399
      New Participant
      January 2, 2017

      My colleague and I have the same issue. French Win10. Is there any fresh news about this serious issue ? It should be an hight-priority to solve this. Saving and loading are the basics.

      flotte.ruebe
      flotte.ruebe
      New Participant
      December 29, 2016

      same here at my german windows 10.

      waiting for the solution

      A
      Alworn95
      New Participant
      December 17, 2016

      Same problem on a Russian system.

        всевсетьв60813771
        всевсетьв60813771
        New Participant
        December 16, 2016

        I have the same problem in russian version. Doesn't matter where you want to save.

        M
        MatousHoracek
        New Participant
        December 16, 2016

        Hi guys, the same problem on my computer. Acer Aspire V 15 Nitro (VN7-591), Windows 10, CZ localization, all updates installed. Ctrl+S, "Save" or "Save as" generate window "Could not save the document". Doesn't matter where I want to save.

        A
        afood
        New Participant
        December 15, 2016

        Hi.

        I have the same problem.

          elainecc
          Community Manager
          elaineccCommunity Manager
          Community Manager
          December 14, 2016

          Hi, rdy2flym8-

          What happens when you try "Save As" instead of "Save"?

          -Elaine

          R
          rdy2flym8Author
          New Participant
          December 14, 2016

          Same with save as...

          I
          Community Manager
          IrinaM1Community Manager
          Community Manager
          March 13, 2017

          Error when opening xd file : "Could not load the specified document"


          people who have latest updates installed but still have problem saving the document, could you reply directly to me (imaderyc @ adobe.com, remove spaces) or post here:

          -OS version

          -XD version

          -does the problem happens with some files, or all files

          -does the problem happens right away, or after working (and being able to save the document) for a while

          -does the problem happens when saving into ANY location, or some locations OK?

          -username / user 'home' directory path

          thanks!

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