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K
knkk
Known Participant
August 23, 2020
Question

Screen appearing differently in XD (the software) and in the XD iOS app preview

  • August 23, 2020
  • 2 replies
  • 2267 views

A screen that I have created appears differently on XD (the software to create the screen) and on its preview in the XD iOS app.

 

Specifically, a line gets truncated in the app, as compared to the same text line on the screen designed in the XD software (using a Windows 10 desktop).

 

My phone is an iPhone 6S Plus, and the screen size I have chosen to design the screen in XD is the same.

 

It appears like a bug, prima facie. I will be grateful for any inputs on what might be going on. Thank you!

    This topic has been closed for replies.

    2 replies

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    August 23, 2020

    I remember having this problem as well. I don't remember very well, but it had something to do with whether the text layer is a "Point Text" or "Area Text". Not sure how long your text is, but try changing between them and see if that fixes it. 

     

      K
      knkkAuthor
      Known Participant
      August 24, 2020

      Thank you for the suggestion, Spas. I tried it, but I'm afraid that did not do it, either...

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 7, 2022

      Thank you for the quick response and for generously spending your precious time on responding all through, Spas. I am quite grateful. I guess for now I'll have to learn to live with this, and try workarounds (or maybe experiment with other applications).


      Hi All,

       

      We are sorry for the trouble. It looks like you're experiencing the similar issue mentioned here:  Solved: Roboto font from Google has different heights on M... - Adobe Support Community - 11734620  


      If yes, then after a long investigation on this issue and trying all the aspects to fix it. The team identified that the font engines on the 2 platforms return different values for this font, which won't be fixed until we use the same engine on both platforms. There is something related to this going on in the backend, but until then, there is nothing that team can do to fix it.

      We are sorry for the inconvenience.

      Thanks,
      Harshika

       

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      August 23, 2020

      There is difference of color profiles for MAC and Windows and others mobile devices. The solution will be to use the same color profile.

      K
      knkkAuthor
      Known Participant
      August 23, 2020
      Thank you, Ares. This was text that was having an issue, and not colour,
      however...
      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 24, 2020

      Hi there,

       

      Thanks for reaching out. If the issue is with the text, I'd recommend installing the used fonts on the phone as in some cases where fonts are not transferred, they are replaced by the system fonts. So please try installing the fonts and let us know if you need any further assistance.

       

      Regards

      Rishabh

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