[Share]-Errors 55:47 when updating links in Adobe XD.

[ryanh74613347]

Hi,

A user on my network is having issues when trying to update a shared link but is able to publish a new link fine. Errors all seem to start with 55. The latest is 55:47:-1.

I've looked online and cannot see a list of hosts/firewall requirements for XD. Does anyone have this information?

Thanks.

R

<The Title was renamed by moderator>

[Preran]

Apologize for your experience. Can you try the solutions in this doc Troubleshooting sharing errors in Adobe XD​ and if they did not help, can you report the issue to the team using the info in the doc?

Thanks,

Preran

[aleksueir54602398]

Preran, the link you provided is dead. Could you please update it; I'm having the exact same issue as described in the original post (able to publish a new link; unable to update).

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are facing trouble using Adobe XD. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and if that doesn't help, try the solutions mentioned here: https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324.

Let us know if that helps.

Thanks,

Harshika

[aleksueir54602398]

I've already tried suggestions from https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and nothing works.

I think the problem might be with our work network, because I can publish and update just fine when not on the office network.

The second link you posted (https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324) is broken as well.

[AndeeDoree10]

That is false. This happens inside or outside of any network. Its a long running issue with this tool.

[fnonaka]

Hi! Mine was solved adding *xd.adobe.com* in Network > Windows Proxy exceptions. My problem was with the network of my company that was blocking it!

[aleksueir54602398]

The question was not answered and the link Preran posted is broken.

[AndeeDoree10]

They have no response to it. 

Once it happens to you, all links on your files cannot be updated, whatever you do, even if you restart or create a new link, the error keeps coming back.

And as you can see, its been a year and half, and they've not been able to resolve this issue. 

This is one single reason why I stopped using Adobe XD. You will be stuck.

[fnonaka]

Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions. If you don't know how to do it, ask to your network support.

[AndeeDoree10]

I work outside a network.

Like I said, this is an outstnding problem with this tool for a year and a half. 

[kurostudio]

Same issue for me it's killing all my share's.

On a MacBook working from home, not using a proxy so can't use the 'fix'.

[HARSHIKA_VERMA]

Hi there,

That's strange. Would you mind sharing your Adobe ID, phone number and location with me over a private message so that I can escalate it to the team?

I will try my best to help.

Note: Please share the link of this post for reference

Thanks,

Harshika

[fnonaka · Accepted solution]

Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.

[Preran]

Thank you for sharing your solution here. It should help other users in a similar situation.