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ryanh74613347
ryanh74613347
New Participant
July 31, 2018
Answered

[Share]-Errors 55:47 when updating links in Adobe XD.

  • July 31, 2018
  • 3 replies
  • 4230 views

Hi,

 

A user on my network is having issues when trying to update a shared link but is able to publish a new link fine. Errors all seem to start with 55. The latest is 55:47:-1.

 

I've looked online and cannot see a list of hosts/firewall requirements for XD. Does anyone have this information?

 

Thanks.

R

 

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This topic has been closed for replies.
Correct answer fnonaka

Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.

3 replies

F
fnonakaCorrect answer
Inspiring
February 5, 2020

Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.

Preran
Community Manager
PreranCommunity Manager
Community Manager
February 6, 2020

Thank you for sharing your solution here. It should help other users in a similar situation.

aleksueir54602398
aleksueir54602398
New Participant
November 6, 2019

The question was not answered and the link Preran posted is broken.

A
AndeeDoree10
Participating Frequently
January 28, 2020

They have no response to it. 

 

Once it happens to you, all links on your files cannot be updated, whatever you do, even if you restart or create a new link, the error keeps coming back.

 

And as you can see, its been a year and half, and they've not been able to resolve this issue. 

 

This is one single reason why I stopped using Adobe XD. You will be stuck.

 

F
fnonaka
Inspiring
February 5, 2020

Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions. If you don't know how to do it, ask to your network support.

Preran
Community Manager
PreranCommunity Manager
Community Manager
July 31, 2018

Apologize for your experience. Can you try the solutions in this doc Troubleshooting sharing errors in Adobe XD​ and if they did not help, can you report the issue to the team using the info in the doc?

Thanks,

Preran

aleksueir54602398
aleksueir54602398
New Participant
October 17, 2019
Preran, the link you provided is dead. Could you please update it; I'm having the exact same issue as described in the original post (able to publish a new link; unable to update).
aleksueir54602398
aleksueir54602398
New Participant
October 17, 2019

Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and if that doesn't help, try the solutions mentioned here: https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324.

 

Let us know if that helps.

 

Thanks,

Harshika


I've already tried suggestions from https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and nothing works.

I think the problem might be with our work network, because I can publish and update just fine when not on the office network.

 

The second link you posted (https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324) is broken as well.

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