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Share link - Anyone with password not working

New Here ,
Mar 16, 2023 Mar 16, 2023

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Hi Team,

Unable to access the existing XD shared links with Password. Could you please assist this issue ASAP.
From XD tool:
 XD share - 02.JPG

From the web browser
Web browser - 01.JPG

 

Thanks,

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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Hi @defaultg9xcd490t438, I suggest checking suggestions in @HARSHIKA_VERMA's and the ones in the correct answer in the conversation here:

"....

Thank you for reaching out and sorry to you hear you are unable to create a passoword protected link in XD. We would like to know if it's happening with a specific file or all files.

 

Please also ensure you're logged in with the correct account. Could you please let us know if you're on Teams, Individual or Enterprise plan?

 

We will try our best to help.

 

Thanks,

Harshika

"

and the correct answer by @chyng  says:

"Solved! Turns out I forgot you needed a capital letter, a lower case letter and a number in the passwords."

So I'd check those first, hope this helps!

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