Share link requires password when no password is needed

New Here ,
May 09, 2022 May 09, 2022

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Hi all,

 

I have created a share link where it is available to all those with the link and no password is needed. When I share the link to others it is asking them to fully login to Adobe rather than preview the XD design.

 

Can anyone help me out as to why this is doing it? Never happened to me before.

 

Thanks

Simon

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Adobe Employee , May 31, 2022 May 31, 2022
Hi @SPashley  Sorry for the delay. If your prototype contains an audio feature then it will require a sign-in because of security reasons. To preview the prototype you'll need to sign in with the Adobe ID and password. Regards Rishabh

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi SPashley,

 

Thank you for reaching out. I tried generating a public link at my end and shared it with my colleague, and the link was directly opened at his end without any sign-in. 

 

I would suggest you to please go through this article to check if you're following the right instruction for public links. If possible, please also share the link with me so that I can check at my end as well.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
May 10, 2022 May 10, 2022

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Hi Harshika,

 

Thank you for coming back to me. I have looked at the release that I do and it is a public link and has no password settings. I have done nothing different to this than I do to my others which have open access to anyone with the link. 

 

Do you know of any other reason as to why this would be asking for a password?

 

Thanks

Simon

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hi @SPashley 

 

Sorry for the delay. If your prototype contains an audio feature then it will require a sign-in because of security reasons. To preview the prototype you'll need to sign in with the Adobe ID and password.

 

Regards

Rishabh

 

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