Share link requires password when no password is needed

[SPashley]

Hi all,

I have created a share link where it is available to all those with the link and no password is needed. When I share the link to others it is asking them to fully login to Adobe rather than preview the XD design.

Can anyone help me out as to why this is doing it? Never happened to me before.

Thanks

Simon

[HARSHIKA_VERMA]

Hi SPashley,

Thank you for reaching out. I tried generating a public link at my end and shared it with my colleague, and the link was directly opened at his end without any sign-in. 

I would suggest you to please go through this article to check if you're following the right instruction for public links. If possible, please also share the link with me so that I can check at my end as well.

I will try my best to help.

Thanks,

Harshika

[SPashley]

Hi Harshika,

Thank you for coming back to me. I have looked at the release that I do and it is a public link and has no password settings. I have done nothing different to this than I do to my others which have open access to anyone with the link. 

Do you know of any other reason as to why this would be asking for a password?

Thanks

Simon

[Rishabh_Tiwari · Accepted solution]

Hi @SPashley 

Sorry for the delay. If your prototype contains an audio feature then it will require a sign-in because of security reasons. To preview the prototype you'll need to sign in with the Adobe ID and password.

Regards

Rishabh

[gstorck]

I am long facing this kind of "security". All XD share links ask for password if it is in a browser window that knows I have an Adobe account. If I opent the same link in an incognito window, it opens right away. It does not make sense.

[creative explorer]

@gstorck I don't have that issue at all. 

I would clear the web browser history, cache and cookies...and I would also clear the App's Cache too. Sometimes, your computer and browser needs a clean slate...I recently removed and deleted all the folders in the Cache folder (had abou 7gigs of space), computer and app is running better because of this