[Share]-Shared design review links are not loading in XD?

Report · Apr 01, 2020

Since the update this morning I am finding my shared design review starts to load then the page goes blank.

Plus I have also had two instances of the desktop software closing with no warning today, that has rarely happened in two years of usage.

Report · Apr 01, 2020

Had the same problem a few minutes ago. Seems to be working now, maybe it was a temporary issue.

Report · Apr 01, 2020

hope so, was a bit worrying as we are due to present to a client in a bit! 😮

Report · Apr 01, 2020

I have issue, that my team cannot just to open a shared prototype links on their mobile devices, all the time there is anoying registration window. Ones you open the same link in a browser on laptop - you can see the file and click thought all screens.

Report · Apr 01, 2020

Hi there,

Sorry for the inconvenience. It was an issue which seems to be resolved now. Would you mind confirming if you're still facing the issue?

We will try our best to help.

Thanks,

Harshika

Report · Apr 02, 2020

This morning updated XD to the latest version (28.3.12), updated all my links and unfortunatelly I still have it. Fo me this issue happens randomly, not for all links. Some links opens without any Registration window on mobile device, some with it.

Report · Apr 03, 2020

Sorry to hear you are still facing issues with some links. Would you mind switching to a different network and let us know if that helps?

Thanks,

Harshika

Report · Apr 03, 2020

Still getting random closures of the xd software which is resulting to loss of work.

Report · Apr 03, 2020

I can understand it could be frustrating for you. Would you mind elaborating a bit more like are you facing random crashes while using XD or you are facing trouble opening the prototype link?

I will try my best to help.

Thanks,

Harshika

Report · Nov 26, 2021

Do you even test your application before replying? Having a response about feeling sorry is the worst, it seems like it's been more than a year and you still didn't fix the problem.

Disappointed knowing that I just payed for full access just to share my files...