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Sorry, we can’t open this document

Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Hello dear community,

My employer(premium account) has created a file and wants to share it with the design team. When he sends an email to my teammate, he can connect in the same file and start working, but I can not open it, he gives this message (sorry, we can not open this document do)
I'm using Mac OS Big sur and other members of the Windows 10 team.

I really appreciate any help to solve this problem.

Thanks,Screen Shot 1399-10-06 at 12.57.37.png

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Crash on mac

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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Areyou both using personal or Enterprise versions? Or trial versions?

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Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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 Individuals and trial

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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That could be a reason.

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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Is there a solution?

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Sorry for the delay in response. Could you please try the suggestions shared in the below discussions:

 

https://community.adobe.com/t5/adobe-xd/error-sorry-we-can-t-open-this-document-in-xd/m-p/10791169?p...

 

https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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