The subscription for Creative Cloud has been suspended...

[hubertc123]

Error message: The subscription for Creative Cloud has been suspended. The system date and time may be set incorrectly. Please set the system clock to the current time and try again.

I have tried solutions from other forums such as switching off creative suite before launching Adobe Xd, they do work but is there a more permanent fix to this? How do correctly set the system clock to the current time? I checked my preferences, it is set to the correct timezone etc... Please help me thanks!

[Preran]

Can you try the solutions in Subscription has been suspended! please help and let us know if they helped?

Thanks,

Preran

[hubertc123]

Hi Preran, thanks for your reply. I have tried all the solutions in the thread. In particular, the one that suggests switching on Xd before the CC suite works but I do have to do that everytime I want to open an Xd file... Is there a permanent solution to this issue?

[hubertc123]

Hi Preran​ Adobe Experience Design CC (Beta)​ any updates?

[Preran]

Hi Hubert,

If none of these solutions have worked, like you said, I suggest contacting Adobe Support contact-bumper for further investigation. They can log a bug for you if necessary.

Thanks,

Preran

[hubertc123]

Preran there are no options for chat with support... only forums. Please advise.

[Preran]

Can you try the following steps?

- Log on to Adobe Customer care. Sign in at the prompt

- In the What can we help you with? section, choose Creative Cloud.

- Click the Additional tab, and choose Adobe XD.

- Select Download and Install

- Click Show Me My contact options

Let me know if you need more assistance.

Thanks,

Preran

[hubertc123]

Preran

Thanks for the helps, however, this is what I see at the "What can we help you with?" section

I can't seem to find the "creative cloud" option, and Adobe Xd seems to be nested within "Free Adobe Apps".

Please Advice thank you very much!

[Preran]

Can you try a couple of things?

- On the top right corner, can you click the square box and sign in using your Adobe ID?

- Can you try a different browser if the first solution did not help?

Thanks,

Preran

[hubertc123]

HeyPreran thanks for your reply. This is what I got when using internet explorer. The interface is still similar and I am logged in.

Still having trouble following the steps:

- In the What can we help you with? section, choose Creative Cloud.

- Click the Additional tab, and choose Adobe XD.

Because Adobe Xd is under Free Adobe Apps, and the only contact option is on the Community Forum, as seen in the screenshots below,

Please advice thanks!

[Preran]

Alright then. Send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. Will raise a support case for you. A representative will get in touch with you for investigation.

Because we don't have a perfect solution for this issue yet, it is possible that the team will collect log files from you and share it with the team.We expect this issue to be fully resolved in a future XD update.

Thanks,

Preran

[hubertc123 · Accepted solution]

SOLVED:
Solution for me was to

1: End task all Adobe related processes in task manager

2: Launch Creative Cloud and sign out
3: Re-launch creative cloud
4: A new update for Adobe Xd would be available (at least for me)
5: Update and it's fixed!

[Preran]

Thank you for posting your solution here. It will help other users with a similar issue.

Preran