There was An Error opening the file (Error Code: 165)

Community Beginner ,
Aug 20, 2022 Aug 20, 2022

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I Have a file which has my work (MOST IMPORTANT FILE) and i cannot open it after updating adobe xd today.

please tell me what should i do, i cannot lose the file

GrizzShutsDown_0-1661005543545.png

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Crash on windows , Data loss , Design , Download install and licensing , How to , Known Issue , Product performance

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correct answers 1 Correct answer

Community Beginner , Aug 20, 2022 Aug 20, 2022

i uninstalled and installed and it will work

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Community Beginner ,
Aug 20, 2022 Aug 20, 2022

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i uninstalled and installed and it will work

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Adobe Employee ,
Aug 20, 2022 Aug 20, 2022

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Hi GrizzShutsDown, 

 

I am glad that your file is up and running now. Suppose you ran into such issues ever again. Please collect the logs using this link- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the link to me via private message ( go to my profile and click on Send a message button) after uploading it to CC or Dropbox. 

 

These logs will help us investigate the root cause, and together we may avoid this from happening. 

 

Thanks,

Atul_Saini

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