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I am running Adobe XD on a Windows 11 computer (previously used win10).
After update 49.0.12 I can no longer access the CC library through the library panel.
I have gone through the official steps after googling the issue, but the steps do not work.
I can see the libraries in CC Desktop application but as said they do not show in XD.
I tried downgrading to XD version 48.0.12 and can confirm the library panel works there, but my work files cannot be opened since they were "created in a newer version of XD" forcing me to go back to the 49. if I want to work on them at all. Upon reinstalling version 49, the libaries panel stops working again.
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The solution that worked for me, seems to work in Windows 10 and 11:
Hi All,
We are sorry for the frustration caused. We checked the root cause of the issue and got to know that since XD 49 release, Adobe XD package name has changed; hence the old command mentioned in the KB will not work.
CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
The command mentioned above should work now.
We have already requested the documentation team to update the KB.
Hope it answers your question.
Thank you, erik-nl, for sharing the correct command that helped our c
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I opened illustrator on Monday and I was signed out of the creative cloud, when I signed back in I got the error of "something went wrong initializing creative cloud libraries". The libraries aren't available on all apps and I've tried everything Adobe suggested. When I opened my Activity Monitor, "CC Library" wasn't there. I'm not really sure what else I should do.
Here is a log from my computer: https://wsi.li/hUD6t7xZq1gE/1117472
It's been 8 days since I've been able to access any of the libraries from the apps.
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Day 9...no answers.
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Sounds like you're having the same problem some us are here: Creative Cloud Libraries Stopped Working
Can you search for the CCLibrary app in the Applications folder and try running it?
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Hi ea-jae,
Thanks for your response. The only thing I could find was "cclibrary.pimx" and I'm not sure how to run this. When I opened my Activity Monitor and I search CCLibrary, that wasn't there either.
Stephanie
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Day 10
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Finally got my hands on a Mac to see where the CCLibrary app is located. In the Finder app, click Go > Go to Folder, then type "/Library/Application Support/Adobe/Creative Cloud Libraries/" and try starting up the CCLibrary you find there. Does that get libraries working for you?
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This worked!! I'm not sure why this didn't come up before when I searched my computer. Adobe had even gone into my computer themselves and didn't know what to do. Thank you SO much! You're seriously a life saver!!!
Stephanie
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Glad to hear you finally got it fixed Stephanie
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Glad I could help! Just curious, if you restart, do you have to go through that solution again? It doesn't run on start up for me unless I trigger it.
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Sorry, I shared the wrong article, please try the solutions in the article below. This should be a permanent fix
Creative Cloud Libraries panel stopped working
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Hi, I too am experiencing this issue.
I updated CC and everything when to pot. All my saved brushes and such had vanished. I allowed remote access and the problem was semi fixed, and I have the libraries error.
I have tried everything mentioned in this thread and when I try to manually install the libraries I am getting this error:
I am not the most tech savvy person, and I feel there are too many files and such relating to CC on my mac. I am in year 3 of using it and have had 2 of these inconveniencing errors.
Has anyone got any more ideas? I don't want to do remote access, as the language barrier and knowledge is an issue, and the 2 times I have done remote access, I had to show them where bits were, eg the text tool to write, and where the brushes are in PS.
Thanks in advance for any help
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Sorry to hear about your difficulties. I wondered if it was simply a corrupted download, Maybe try downloading it from here instead Adobe Creative Cloud
If that fails maybe try downloading from a different computer and transferring the file to the Mac via removable media
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That link is just bringing me back to this thread?
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Sorry, try it now
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I got the same error again when I click install. No idea whats wrong. I changed my package today with Adobe, could that be why? as it seems if I renew or upgrade this happens where I lose all my presets and library?
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Sorry to hear that didn't help I wouldn't think changing type of memberships would make a difference (so long as you're using the same Adobe ID). You might try rebooting the computer or running the installer from a newly created admin user. I know you didn't want to contact support for assistance but that might also be good option at this point.
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Thank you soooo much! Your link was the only fix that worked for me. -MLJ
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It might be worth trying the solutions here again if you haven't already. I know engineering has been updating the document with some last solutions related to using a proxy:Click here to refresh this page. Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products
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Hello,
I can't use Adobe Illustrator. I get the same error listed here. When I open Illustrator I can't create a new file, nor I can open any .ai files. I see that it says "something went wrong initializing creative cloud libraries", so it is clear there is some kind of issue there. I have tried to change the host file, clean the cache and all the other options listed here with no luck, a bit frustrating and I have already spent quite some time trying to fix this... proof of it is that I am writing a post here, meaning, I looked around the web, trying different "solutions" but none has proven effective. Any other suggestions or should I just assume I won't be able to use Illustrator and call it a day, I don't want to waste much more time on this. I am not a graphic designer but needed Illustrator for something very specific, as I am much more familiar with PhotoShop, which does work on my laptop, but needed to create a name done with vectors, hence the reason why I can't use PS. Anyway, I hope someone can help. BTW, this is for the latest Illustrator version, freshly downloaded for the nth time, and I have a Mac Pro with the latest OS Catalina 10.15.7.
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I encountered this same issue. I think it occurred after installing the latest Photoshop update but I am not sure. I am on Mac, Catalina OS. I tried everything that was listed on the Adobe help page and had no success. I deleted the CC libraries folder and restarted. No luck.
The following steps finally solved my problem:
Quit all Adobe apps.
Go to Activity Monitor and kill ALL Adobe and CC processes.
Run Cleaner on CC and libraries.
Open Library/Application Support/Adobe/ and delete Creative Cloud Libraries folder
Restart computer
Downloaded and install Creative Cloud
My libraries finally loaded after a week of trying to solve the problem.
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I'm having the same problem I just found out today.
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I am having the same issue with windows computer with "Something went wrong initializing creative cloud libraries". Need assist and guidance on how to resolve. Appreciate in advance.
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Has anyone using a mac solved this issue?