Sorry to hear about your difficulties. I'm not encountering any loading issues myself. Could you please test these to see if they make any difference? - Test from a different device (if using a mobile device test from a computer) - Test using a different internet connection if possible - If using a mobile device, try restarting the device (this kind of thing https://adobe.ly/4pUOzK4 ) - Test if the issue occurs in all files or just the original with the issue - Try making a duplicate instance of the problem file and see if the issue persists there Please let us know if any of these help, - Dave ... View more

Hi @WillMP81 Sorry to hear about your difficulties. I have a few related questions. Do you know which app or device created the file with the sync issue? What file type is it and how large is the source file? Is the file out of sync from the beginning, or does it get more and more out of sync as it plays? If you export the file from Express and play it back outside of Express, is it out of sync there, too? Are you using Express in a web browser or on your mobile device? Please get back to us with more info when you get the chance. These details will help us better understand the issue. Thanks, Dave ... View more

Hi @Bilal33509228w6ma Feedback from our developers is we've removed that feature completely for now and the same exact feature is not available elsewhere in the app. We offer recommended templates in the QR Code Quick Action, but that's specific to previewing the QR code you customize, into templates. ... View more

Thanks for your patience while we get this sorted. If you are in urgent need of removing a background from an image, a workaround is to go through the process in Adobe Express directly, rather than using the site that does it for you. Here are the steps in case it is helpful Open Adobe Express in a web browser at https://express.adobe.com/ Select the option to Start from your content Upload your image, select Remove Background and select a transparent background in the resulting dialogue Removing the background in this way should result in a usable image  ... View more

Hi @Kiyara_Denayer4518 I didn't have any personal recommendations so asked MS Copilot (similar to ChatGPT) and it provided these suggestions: Here are five excellent body text fonts from Adobe Fonts that pair well with the expressive and playful CC Running With Scissors heading font: 1. Articulat CF Style: Geometric sans-serif Why it works: Clean, modern, and highly legible. It offers a sharp contrast to the quirky nature of your heading font. 2. Proxima Nova Style: Humanist sans-serif Why it works: Friendly and versatile, with excellent readability. It’s a popular choice for body text in both print and digital. 3. Source Sans Style: Neutral sans-serif Why it works: Designed for clarity and legibility, especially on screens. It’s unobtrusive and lets your heading font take the spotlight. 4. Freight Text Pro Style: Serif Why it works: Adds a touch of sophistication and warmth. Ideal if you want a more editorial or literary tone. 5. Skolar Sans Style: Humanist sans-serif Why it works: Slightly more personality than Source Sans, with excellent readability and a friendly tone.   Hope these are helpful. If you click the font name, it should take you to the font on https://adobe.ly/4o4sAPj Best, Dave ... View more

Hi @knowledgeable_hope5C37 I'm sorry to hear about your difficulties. I was curious what format you downloaded the animation in? Most video formats in Express, like MP4, won't support transparency, which might be an explanation. For images, PNG should work.  Hope that helps, Dave ... View more

Hi @knowledgeable_hope5C37 Sorry to hear about your difficulties. Is the issue just limited to this specific video file? Do other video files download successfully? If you create a copy of the problem video project and try to download, from there you get the same result? Thanks, Dave ... View more

Hi @amanda_5480 Sorry to hear about your poor experience with the AI-generated results. If you hover over the thumbnails of the results, it should give you a thumbs up or thumbs down option. If you click the thumbs down, it should open feedback form for sharing feedback with our developers Hope that helps, Dave ... View more

Hi @chris.culpepper I went to the add-ons and searched for multilingual and added the same add-on. It looked like they also have contact options on the page there too. I see this link there for support https://adobe.ly/46CvpzK Best, Dave ... View more

Hi @shericbauer Sorry to hear you're still having difficulties. If you've tried all the troubleshooting described here: https://adobe.ly/4pLPk8f And are still facing difficulties, I'd suggest contacting and working with our support directly. They can be reached here: https://adobe.ly/4nTWTId Best, Dave ... View more

Hi @Jerry23300790jgby Did you go through the steps here to change your password?  https://adobe.ly/42el2kv Are you trying to change it from your mobile device?  You may want to try from a computer instead. If you contacted our customer support about this previously, could you share the case number? Best, Dave ... View more

Hi @LaFF61181 Sorry to hear about your difficulties. I'd recommend reaching out and working with our support directly as a next step. The can be reached here:  https://adobe.ly/4mzfqIU Thanks, Dave ... View more

Hi @Phani krishna35376752ib9i I think this is a current product limitation. I see some related feature requests were created around this here:  https://adobe.ly/46rMufN You could also start a new feature request if that doesn't match what you had in mind. Best, Dave ... View more

Hi @Yaping Morgan Sorry to hear about your difficulties. If you can't solve it after trying Kglad's suggestions, I'd recommend contacting and working with our support directly as a next step. They can be reached here: https://adobe.ly/42ryP7i Best, Dave ... View more

Hi @Mony Aranda I'm sorry to hear about your difficulties. Thanks for trying and sharing details about the troubleshooting you've already tried. I was also curious about these: - If you create a duplicate instance of the video file with the issue and try downloading the duplicate does it give the error too?  - Is the download issue limited to this video file or is this happening with others as well? - If the duplicate instance fails could you share the link with me privately? Thanks, Dave ... View more

Got it, are you downloading them from here? https://adobe.ly/3VdrMLv Are you on Mac or PC?   ... View more

Hi @João28296117ez2p I'm sorry to hear about your frustrating experience with this. In relation to the cloud storage portion, there are a few different places your files can reside, would it be possible to capture and share some screenshots to help me better understand? What type of files are these that you're downloading? Where are you downloading from? Thanks, Dave ... View more

Hi @societyjack Although for a slightly different issue, can you try the solutions here and let us know if they help? https://adobe.ly/4maGQ7R Please let us know how it goes. Thanks, Dave ... View more

Hi @GZ studio Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I sent you a direct message here through the forums with more details   Thanks, Dave ... View more

Hi @yosef_4679   Also, there is an option to submit feedback in the app itself. In the results panel, click the three dots on the thumbnail and use the share feedback option. This will open a form where you can select thumbs up or thumbs down and explain why you were dissatisfied with the result. This form will route your feedback to the AI developer team directly. Thanks, Dave     ... View more

Hi @simi_2838 I was also wondering what device you were working from? You mentioned your phone but do you see the same thing from a computer in a browser too? Would it be possible to share a screenshot fo the issue as well? Thanks, Dave ... View more

@louann_7827 You're welcome. If it is due to your company's firewall, it could be that you'll need to allow access to certain domains for the download to work. I don't know specifically which one is causing the issue, but we do have this article, which provides a large list of what is required https://helpx.adobe.com/enterprise/kb/network-endpoints.html ... View more

Thanks @louann_7827 I tested the download, and it downloaded successfully for me. Do you have the option of testing using a different internet connection? This would help determine if the issue is related to your work internet. Does your work provide a high-speed internet connection? Does this happen with all files you try to download when at work or just this specific one? ... View more

Hi Robert, It looks like you might have replied by email? When you do so attachments don't come through. Could you post in the community directly and attach the screenshots there? Thanks, Dave ... View more

Thanks @louann_7827  I've responded with a few additional steps in order to get access.   ... View more

Hi @tonyfriedbologna I would recommend ensuring your file is a presentation type. Typically, you'll select a presentation template when starting. I'll include a screenshot for reference. When you have a presentation-type file, there is a present option in the top right with a drop-down for playback options that includes that click to advance that Tarun mentioned. Note: Autoplay still requires clicking through the presentation.  Hope that helps, Dave ... View more

Hi @flamingoatee I know this is something others have shared as a feature request before. Please add your vote and comments to let our developers know you'd like to see this added. https://adobe.ly/4p1Ogg2 Thanks, Dave ... View more

Hi @Midnights Library Sorry to hear about your difficulties. Just to ensure I understand correctly, can you explain more about the duration feature you were using previously? Thanks, Dave ... View more