Re: AdobeGcclient

David__B

Hi @societyjack Although for a slightly different issue, can you try the solutions here and let us know if they help? https://adobe.ly/4maGQ7R Please let us know how it goes. Thanks, Dave

David__B

Hi @GZ studio Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I sent you a direct message here through the forums with more details Thanks, Dave

David__B

Hi @yosef_4679 Also, there is an option to submit feedback in the app itself. In the results panel, click the three dots on the thumbnail and use the share feedback option. This will open a form where you can select thumbs up or thumbs down and explain why you were dissatisfied with the result. This form will route your feedback to the AI developer team directly. Thanks, Dave

David__B

Hi @simi_2838 I was also wondering what device you were working from? You mentioned your phone but do you see the same thing from a computer in a browser too? Would it be possible to share a screenshot fo the issue as well? Thanks, Dave

David__B · ‎Sep 05, 2025

Hi @Zing247859375ery Thanks for sharing this. I can see how that feature would be a great addition. Could you help us out by submitting this as a feature request for our developers to consider? We use this site to collect requests https://adobe.ly/3JS5hcu We have this post about the process, which should help if you've never done so before. https://adobe.ly/4m0mkGA I searched the existing requests to see if someone had made the same request previously but didn't find one Thanks, Dave

David__B · ‎Sep 04, 2025

@louann_7827 You're welcome. If it is due to your company's firewall, it could be that you'll need to allow access to certain domains for the download to work. I don't know specifically which one is causing the issue, but we do have this article, which provides a large list of what is required https://helpx.adobe.com/enterprise/kb/network-endpoints.html

David__B · ‎Sep 04, 2025

Thanks @louann_7827 I tested the download, and it downloaded successfully for me. Do you have the option of testing using a different internet connection? This would help determine if the issue is related to your work internet. Does your work provide a high-speed internet connection? Does this happen with all files you try to download when at work or just this specific one?

David__B · ‎Sep 03, 2025

Hi Robert, It looks like you might have replied by email? When you do so attachments don't come through. Could you post in the community directly and attach the screenshots there? Thanks, Dave

David__B · ‎Sep 03, 2025

Thanks @louann_7827 I've responded with a few additional steps in order to get access.

David__B · ‎Sep 02, 2025

Hi @tonyfriedbologna I would recommend ensuring your file is a presentation type. Typically, you'll select a presentation template when starting. I'll include a screenshot for reference. When you have a presentation-type file, there is a present option in the top right with a drop-down for playback options that includes that click to advance that Tarun mentioned. Note: Autoplay still requires clicking through the presentation. Hope that helps, Dave

David__B · ‎Sep 02, 2025

Hi @flamingoatee I know this is something others have shared as a feature request before. Please add your vote and comments to let our developers know you'd like to see this added. https://adobe.ly/4p1Ogg2 Thanks, Dave

David__B · ‎Sep 02, 2025

Hi @Midnights Library Sorry to hear about your difficulties. Just to ensure I understand correctly, can you explain more about the duration feature you were using previously? Thanks, Dave

David__B · ‎Aug 29, 2025

Hi @louann_7827 Thanks for the information and testing, turning off/on your Wi-Fi. Could you also test these: Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/45VMJzl Test in incognito/private browsing mode - https://adobe.ly/46fcMTu Try creating a duplicate instance of the file and downloading from there If none of those help could you send me a direct message here in the forums with the link to the duplicate copy and set it to where anyone with the link can access and download it? I'll try recreating the issue myself. Thanks, Dave

David__B · ‎Aug 29, 2025

Hi @MSPS Sorry to hear about your difficulties. Would it be possible to share a screenshot of the error? Is the issue limited to OpenAI? Was the error appearing when doing text to image? Thanks, Dave

David__B · ‎Aug 29, 2025

Hi @Tamara_Stolpe6830 Sorry to hear about your difficulties. Does refreshing make any difference? Are you able to close and reopen the file. Is this error appearing when you try to perform a specific process, i.e. download? Thanks, Dave

David__B · ‎Aug 28, 2025

I know our developers are still working on the issue. If you have access to a computer please try downloading from there using a web browser at https://adobe.ly/4najf89 Thanks, Dave

David__B · ‎Aug 27, 2025

I've shared this issue internally to see if we can get the stylistic elements added to the Adobe version of Noto Sans.

David__B · ‎Aug 26, 2025

Hi @christian317977568akk I'm sorry to hear about your difficulties. Would it be possible to create a duplicate instance of the file with the issue, set the permissions so anyone with the link can access/download it, and share the link? You could also private message me the link here through the forums, if you prefer. Thanks, Dave

David__B · ‎Aug 26, 2025

Hi @Waris_Puai1658 Are you having difficulties using Express? Thanks, Dave

David__B · ‎Aug 25, 2025

Hi @Analiza S I'd recommend reaching out and working with our support directly as a next step if you're still facing difficulties. Please contact them here: https://adobe.ly/4mSS9SA Best, Dave

David__B · ‎Aug 25, 2025

Hi @smart_Jubilee8859 Sorry to hear about your frustration with the product. If you would be willing to share your project with me privately? I can try recreating the issue and possibly offer recommendations and pass feedback on to our developers. Thanks, Dave

David__B · ‎Aug 22, 2025

Hi @glucagarb I suspect it is related to how this PDF was created or it being in that location. You might try downloading it and then uploading it https://adobe.ly/47t7nJV; That is more Acrobat/PDF dedicated cloud storage (typically included with a Creative Cloud membership) It you have access, and can upload the file there you might be able to use the Get Link option to share with others. If this doesn't help you might ask in the Acrobat forum? https://adobe.ly/3Vcb5Qy Best, Dave

David__B · ‎Aug 22, 2025

Hi @Sortiraparis We are seeing the logo when the project loads now. Are you seeing it too? If not, please try these steps Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://support.google.com/accounts/answer/32050 Test in incognito/private browsing mode - https://support.google.com/chrome/answer/95464

David__B · ‎Aug 22, 2025

Hi @rgxmedia Just to confirm, which other browsers have you tested other than Chrome?

David__B · ‎Aug 22, 2025

Hi @AliciaFiguero Engineering has fixed the link you shared with me privately

David__B · ‎Aug 21, 2025

Got it, you might also want to test these too from the computer side Test in a few different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/4fK4lTk Test in incognito/private browsing mode - https://adobe.ly/3JJHFXn

David__B · ‎Aug 21, 2025

Hi @Kaue_...9590 Sorry to hear about your difficulties. Thank you for the additional details and screenshots. That type of error is often related to some kind of codec or file incompatibility. Are you uploading an audio file or recording audio directly? Does the same thing occur in a different project? If you are uploading an audio file, maybe try a different file format like mp3, wav, mp4 etc.? Also, does a shorter audio recording work? Thanks, Dave

David__B · ‎Aug 21, 2025

Hi @Turiya62 It should just be the black square in your screenshot @ahmad_3634 If you're on a mobile device you might need to scroll the bar with the options to the left Best, Dave

David__B · ‎Aug 21, 2025

Hi @Dalton5C6B In addition to Kglad's suggestion, I know our fonts team also has this page https://adobe.ly/4fJYdKO Best, Dave

David__B · ‎Aug 21, 2025

Hi @stunning_Odyssey6670 The article you referenced has a note section.> This feature is currently available to a select group of users and will gradually be expanded to everyone. Adobe has been testing/finalizing the feature before releasing it. Best, Dave

David__B

David__B

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