Hi @patricia_marie_6425  Thank you for the additional details and screenshots. A few other questions, does this happen with all designs or only webpages? Is the issue tied to a specific email regardless of what computer? Thanks, Dave ... View more

Thanks for sharing the screenshots @Imelda31436451gmuz Just to ensure I understand, are the logos appearing somewhere else in the brand other than the logos section? What changed between when the logo did and didn't appear?  Thanks, Dave ... View more

Hi @mahmoud_9397 Sorry to hear about your difficulties. Are you still seeing this issue? Does it happen with all projects including newly created ones? Is this happening from multiple computers? I checked here but didn't see anything specific to Adobe Stock https://adobe.ly/4dUqRIg Please let us know when you get the chance. Thanks, Dave ... View more

Hi there, Please share Adobe Portfolio feature requests here: https://adobe.ly/4jHjZzj Thanks, Dave ... View more

Hi @jack_0790 I think you can report false positives to Norton here: https://adobe.ly/4jNOnbb Best, Dave ... View more

Hi @Tyler38417608rduc This is the content that appears within the libraries panel within the desktop products and gets synced locally via the Creative Cloud desktop service. Another option, besides those mentioned here by others, would be to export the library or libraries using up a large amount of space and then delete them afterward. If the library is not used regularly, it could be moved to external storage, copied back over, and imported again when needed. The component folder mentioned by the original poster would show the actual files within a given library if you were trying to remove specific ones using large amount of space. This article describes the process for importing and exporting libraries as .cclibs files https://adobe.ly/3SOfwzX There is a delete option to remove a library in the same flyout menu with import/export. Hope that helps, Dave ... View more

Hi @La plume graphique Sorry to hear about your difficulties. Could you try these if you haven't already as some initial troubleshooting steps? Test in different browsers  - Chrome, Edge, Safari Try clearing the browser cache  -  https://adobe.ly/4mLW5pd Try creating a duplicate instance of the file and test from there Thanks, Dave ... View more

Hi @default390249514ukb1r and @Matthew226471775x0c Based on this https://adobe.ly/4mO3bcJ; I know our developers are working on rulers and safe zones Best, Dave ... View more

Thank you for sharing the screenshot @daniel_0787 Based on the screenshot this looks like the screen which provides options for how you want to share whatever design you were creating in Express. The top line is common social media platforms, and the second line is other forms for sharing, like collaborating with others, sharing a link to the design online, or using the built-in scheduling option. The third line is common third-party cloud storage options. Did you click the option in the app to share whatever you were working on? Was there something else about this screen which was bothering you? ... View more

Hi @Beauteous_happiness0D4C Sorry to hear about your frustration getting this sorted. In addition to the suggestions from kglad have you already tried using the uninstaller from here https://adobe.ly/3FqZeKm rebooting and then installing from the direct link here? https://adobe.ly/3ZOH4ZL Best, Dave ... View more

Hi @Grundoon Groundhog Thanks for confirming the version you have installed. That does look like the latest version. I see the same behavior with the scroll bar not being persistent. I'm unsure if this behavior is a bug or the way it was designed. I'll check with our developers. Thanks, Dave ... View more

Hi @daniel_0787 Sorry to hear about your difficulties. I didn't quite understand what screenshot pop-up menu you were referencing. Would it be possible share a screenshot of what you mean? I'll try to help once I can better understand. Thanks, Dave ... View more

  Hi @Asia33014436k099 Thanks for sharing this request. I know others have something similar as well here: https://adobe.ly/4kxE6Bu Please add your vote and comments there too. Thanks, Dave DB ... View more

Hi @MarketingSolinco Sorry to hear about your difficulties. I had a few related questions. Are there missing files too or only folders? Did the folders go missing when you performed a specific process? Would it be possible to share a screenshot? Thanks, Dave ... View more

Sorry to hear about your difficulties @Mr_Warner If you're still unable to make any progress after trying the suggestions from kglad I'd suggest contacting and working with our support directly. They can be reached here:  https://adobe.ly/4kstbZC   Best, Dave ... View more

Hi @a_8302 I'm sorry to hear about your frustration with the new version. Unfortunately, it isn't possible to bring back the earlier version. Our developers are still improving the new version. I searched our features requests page for all requests related to the collage maker. Please add your vote to any that apply to features you would like to see added or brought back, and please start a new request if none of these apply. https://adobe.ly/4kM4yGT Thanks, Dave ... View more

Thanks for the additional details and trying the troubleshooting steps you have. Just to confirm, have you tried these? Test in different browsers  - Chrome, Edge, Safari Try clearing the browser cache  -  https://adobe.ly/43rp4Hk Test in incognito/private browsing mode -  https://adobe.ly/3Zd3Me1 Thanks, Dave ... View more

Hi @milagros_9186 Sorry to hear about your difficulties. When are you getting the error message? Could you test if it occurs in different browsers and in a duplicate instance of the file? Thanks, Dave ... View more

Thanks for following up. Glad to hear you were able to get it sorted Best, Dave ... View more

Hi @Karen Schaeffer Thanks for reporting the issue. I was able to reproduce it and have reported it to our developers.  Best, Dave ... View more

Hi @wgullo I'm not 100% sure if I'm seeing the same thing as you but I'll share what I know in case it helps. So when you launch an app you typically get the name of the app in the top left next to the Apple icon (App file menu) and an icon in the dock with a dot underneath it denoting that it is open. You can create icons in the dock that are persistent and stay in the dock as an alternate way to launch them (alias aka shortcut). Clicking on a dock icon makes them bounce up and down a few times, then stops with a dot underneath to denote the app is open. Outside of that, there is the menu bar in the top right. These are tiny single-colored icons for app status updates from certain apps, including some of the native ones included with a Mac (Wifi, battery level, VPN, etc.) Adobe only has the Creative Cloud desktop app in that section as it is the App manager and can provide notifications. I think those are the main ones but you may be able to customize your Mac in other ways that I haven't used. I hope that is helpful, but if not, maybe share some screenshots of what you see, and I'll see if I can help further. Best, Dave ... View more

Hi @Frank25880224bc9e Great question; you are correct. Web fonts are tied to an individual account, and if assigned to an individual's account whose license was removed, the web fonts would revert to normal fonts. For best practices, you would want to assign publish/associate the web fonts with an account not likely to leave like an administrator. This article also has some answers to common questions which might be helpful https://helpx.adobe.com/fonts/using/webfont-licensing.html Best, Dave ... View more

Hi @Des_Dupuis Thanks for the info. Does updating to iOS 18.5 make any difference? Also, what version of Photoshop Express are you using? ... View more

Hi @responsible_Phoenix3090 Did you have a question about Adobe Express?   ... View more

Hi @Patrick415 Sorry to hear about your frustration with the app. If you have an example of something that is not visible when viewing a project in the editor but appears after export I can share it with our developers. Thanks, Dave ... View more