When installing the Adobe CC desktop app on my new M4 MB Air (OS. 15.5), the app crashes on launch — every time. It opens, showing the expected CC interface pane, but then immediately hangs and requires a force quit. Using Claude, here's an interpretation of the Apple crash report. This appears to indicate a potential compatibility issue. Any assistance will be greatly appreciated, as this is preventing me from working:
This crash report shows that Adobe Creative Cloud crashed on May 30, 2025 at 5:21 PM on a MacBook Air M4.
Key Details:
What crashed: Adobe Creative Cloud version 6.6.0.611
Crash type: EXC_BREAKPOINT (SIGTRAP) - This indicates the application hit a deliberate breakpoint or assertion failure
Root cause: The crash occurred in Apple's AppKit framework during UI rendering, specifically while building the layer tree for display. The crash happened in the main UI thread.
Technical Summary:
The crash originated in AppKit's display system when Creative Cloud was trying to update its user interface. The stack trace shows:
- UI Rendering Issue - The crash happened during NSView _buildLayerTree operations
- Display Cycle - It occurred during a normal display refresh cycle
- Application Startup - The crash happened shortly after launch (about 6 seconds after the process started)
System Context:
- Hardware: M4 MacBook Air with 24GB RAM
- OS: macOS 15.5 (24F74)
- Multiple threads: 59 threads were running, but only the main UI thread crashed
- Memory: No obvious memory issues - 4.5GB total virtual memory usage
Likely Cause:
This appears to be a UI rendering bug in Adobe Creative Cloud, possibly triggered by:
- Incompatibility with macOS 15.5
- Graphics/display driver issues on M4 hardware
- A corrupted UI state during application launch
The crash is not related to user data corruption or system-wide issues - it's specifically a problem with Creative Cloud's UI rendering system.
6
Replies
AdChoices