Hi @jlenia_6257 It would depend on the duration of your subscription. Whenever you renew your subscription, you must provide a valid student ID to continue getting a student rate. This FAQ may be helpful too https://adobe.ly/48Y0UoP Best Dave ... View more

Hi @emma_2576 We do have these options under Text Flow in case it helps Dynamic, Circle, Arch and Bow Best, Dave ... View more

Hi @Diri_31 I had created this quite a while ago but I think the info still applies https://adobe.ly/4fqFfYX Best, Dave ... View more

@Erica_Hazelton6395  I've seen a few reports of this occurring on iPhones running iOS 16. Upgrading to iOS 18 should resolve it. ... View more

Hi @sonja_1000   I did some testing with a webpage file around your questions - If you make changes to a webpage file you have to republish for the changes to show. After doing so they will appear under the same URL - If you unpublish a webpage file it will give a 404 page not found error, here is the page I was testing with https://adobe.ly/3UMqJSY Hope that helps, Dave ... View more

Hi @josey_3604 Sorry to hear about your difficulties. Thanks for trying the troubleshooting steps that you have so far. In addition to clearing the browser cache I'd also suggest trying these to help narrow down the issue. Test in different browsers  - Chrome, Edge, Safari Test in incognito/private browsing mode -  https://adobe.ly/4fdNp6N Try temporarily disabling any firewall or security software that might be limiting how the app connects. If this works you may need to add exceptions for Adobe Express in that software. Test from a different computer or using a different internet connection Temporarily switch to public DNS - https://adobe.ly/4hMsrNV If you don't feel comfortable doing some of the more complex solutions you can also contact our tech support to help you troubleshoot at https://adobe.ly/4hGVG4O Hope this helps, Dave ... View more

Hi @Ebyn   Sadly I don't think this is possible currently but I know that it is a popular feature request. Please add your vote and comments here: https://adobe.ly/4fHBTQP   Thanks, Dave ... View more

Hi @brooks_4136 I'm sorry to hear about your difficulties. I don't understand what you mean by your non-existent files. Would it be possible to share a screenshot? We have this post which can help with instructions to empty your storage that might be helpful https://adobe.ly/4hCh0IR Best, Dave ... View more

Hi @sado_7483   Sorry to hear about your difficulties. To help me better understand I have some questions - What model of Android phone and version of the Android OS are you using? - Just to ensure I understand, do you have a recording of your voice you are attempting to upload, or are you trying to record live (voice-over)? Is this for a video or Animate to Audio? - Are you getting any kind of error message?  Thanks, Dave ... View more

Hi @ibelive Thanks for posting about this. Would it be possible to share an example InDesign file or some screenshots of the issue? Would it be possible to share an example Adobe Express file too? Thanks Dave ... View more

Hi everyone, I didn't see this option in Express either, but I did see a feature request for it here: https://adobe.ly/4hN2vSz Please add your vote and comments to have this functionality added Thanks, Dave ... View more

Hi @Grant Convey @timz67519437   This option isn't available currently that I'm aware of, but I saw there was already a feature request for it here: https://adobe.ly/48Hya3z Please add your vote and comments on the request. Thanks, Dave ... View more

Hi @Kimberly24521325yvcu   Sorry for your frustration with this. I know this is a popular feature request. Please add your vote and comments here to let our developers know.   https://adobe.ly/4ervpoa Thanks, Dave ... View more

Hi @danield96787346 Sorry to hear about your difficulties. Does using a different computer or a different internet connection make any difference? Best, Dave ... View more

Thanks for reporting the issue @Rodger37016284nu74 I've shared it with our developers  Thanks, Dave ... View more

Hi @AkariProject If it would be possible to share a link to an example file where I can reproduce the issue myself, I can share it with our developers. You could create a duplicate of an existing file and set it to be accessible to anyone with the link, and then share it here. Thanks, Dave ... View more

Hi @gregg_2161   Sorry to hear about your difficulties. Does creating a duplicate instance of the file and trying to download that instance make any difference? If it is still failing and you want to send me a direct message with a link to the duplicate file with download rights I can try downloading to see if it fails for me too. Thanks, Dave ... View more

Hi @mario_3167   I'm responding in English; I hope that is okay. All of your files are tied to whatever email address you sign in with, so if you signed in differently/using a different process, that is the most common cause. If you have more than one email address, you may want to test others just in case. Also, try signing in directly through Gmail and without, using the email option, even though it is a Google account. Sometimes, this gives different results. Some other things that may be helpful to know and consider. - How long ago were you able to see the missing files? - Did anything happen or change on the system that you're aware of between the time they were and weren't able to access the projects? - Are you using the same computer in which you accessed the files previously? - Do you get the same results from a different computer? - Are you the owner of the missing files? - Does anyone else have access to the missing files, including the ability to edit them? Best, Dave ... View more

Hi @dlane.miami   I know this is planned https://adobe.ly/40CvbYj it looks like it is a very popular request. Hopefully it will be implemented soon. Best, Dave ... View more

Hi @MMmagazine   Sorry to hear about your frustrating experience with this. Thanks for trying/sharing the troubleshooting steps you've tried so far. I'd also recommend trying these: Try clearing the browser cache  -  https://adobe.ly/3AJtIEK Test in incognito/private browsing mode -  https://adobe.ly/4hx382x Does the issue happen with all images you attempt to upload from the desktop? How large are the images you are uploading? Does resizing the image first make any difference? https://adobe.ly/3ClWig3 Hope these help, Dave ... View more

Sorry to hear about your difficulties. In most of the screens providing results there is an option  to leave feedback. I'd encourage you to do so to help our developers can better understand what happened.  Thanks, Dave ... View more

Hi @Celestial_Eagle5E46    Would it be possible to share some screenshots of the issue for reference?   Thanks, Dave ... View more

Hi @juliadobos    Could you try upgrading to iOS 18 and see if the issue persists? Thanks, Dave ... View more

The "Hmmm... can't reach this page" message typically means there is some kind of issue with the browser loading the website. I would try these steps in that scenario Test in different browsers  - Chrome, Edge, Safari Try clearing the browser cache  -  https://adobe.ly/3NXDYMF Test in incognito/private browsing mode -  https://adobe.ly/3NXDZ3b If none of these help I would try something like described here next: https://adobe.ly/48Bln2H That article is geared towards Edge but many of the troubleshooting steps would apply to any browser. Many of the recommendations there will affect how your browser communicates with all sites, not just Express, and I would caution those making changes so you are not technically familiar with what they are or could affect. Alternatively, you could contact and work with our technical support directly at  https://adobe.ly/3NXE0Eh Hope that helps, Dave ... View more

Hi @Michele280562988hil Sorry to hear about your difficulties. Would it be possible to share a link to your portfolio to see the issue? Thanks, Dave ... View more

Hi @bhawana_3944 Sorry to hear about your difficulties with Express. Is this issue occurring on a computer or mobile device? Does the issue seem to be happening with one project and all projects? Are you using a high-speed internet connection? Does closing out everything other than Adobe Express on the device and rebooting make any difference? Thanks, Dave ... View more