Adobe Express is to slow.

[Michael34004830ozlr]

To call this app Express is a lie. I cant even get it to load. I tried different browsers, cleared cache. internet is 300mbps. I am a new sub that doesn't think he will be much longer. Im tired of getting charged for stuff that doesn't work.

[Tarun Saini]

Hi 

@Michael34004830ozlr

,

We're sorry to hear about this. Please let us know when exactly the app gets slow. Are you getting any error messages? Can you share the screenshot or the screen recording of the issue? Have you recently installed any third-party plugins? Since when have you been seeing this issue?

We're here to help, just need some info.

Regards,

Tarun

[Michael34004830ozlr]

Its not slow, it never loads. Its the site, I have not done anything different, its the NEW express. but don't worry about it I will go back to Resolve and Canva. I came to Adobe because most employers use it. But at the rate Adobe is going they won't be using it much longer. Adobe has become a disaster. Always blaming the user instead of coming out and saying we messed up. Fix it and quit blaming me. Do you really need a screen shot of a site that won't load.

[Lyn_D]

@Michael34004830ozlr, Thank you for sharing your experience.

I understand your frustration, and I apologize for any inconvenience. Your feedback is crucial in guiding our improvements. We're actively working to enhance the Adobe Express experience, addressing concerns like yours and more. Your insights contribute to our ongoing efforts. If you decide to give us another chance, we're here to support you in every way we can.

^Lyn

[josey_3604]

This is my third time redownloading the app and the Adobe Exprees app isn't working . I've already deleted my cache and cookies in my browser . I don't know what to do ? Any help ?? 

[David__B]

Hi @josey_3604

Sorry to hear about your difficulties. Thanks for trying the troubleshooting steps that you have so far. In addition to clearing the browser cache I'd also suggest trying these to help narrow down the issue.

• Test in different browsers  - Chrome, Edge, Safari
• Test in incognito/private browsing mode -  https://adobe.ly/4fdNp6N
• Try temporarily disabling any firewall or security software that might be limiting how the app connects. If this works you may need to add exceptions for Adobe Express in that software.
• Test from a different computer or using a different internet connection
• Temporarily switch to public DNS - https://adobe.ly/4hMsrNV
• If you don't feel comfortable doing some of the more complex solutions you can also contact our tech support to help you troubleshoot at

  https://adobe.ly/4hGVG4O

Hope this helps,
Dave