Your Stuff

[Rakesh368679394kpy]

Your Stuff is not working 

[arnav_77]

I am also unable to access my saved files in your stuff section

[Oh.N8]

Hey @Rakesh368679394kpy and @arnav_77 

Could you provide a screenshot or short recording this way we can better assist you?

consider clearing your cache, opening in a different browser, and turning your computer off and on.

Cheers

O. Nate

[arnav_77]

It keeps showing this . I tried logging out and then logging in and it still doesn't work

[Rakesh368679394kpy]

Video recording attached

[Rakesh368679394kpy]

Same over here either in app or in website

[mahmoud_5524]

Hi @Rakesh368679394kpy,

Thanks for your message! Please try fully uninstalling the app from your device and then reinstalling it. After that, check if “Your Stuff” works again.

We’ve also escalated this issue to our engineering team for further investigation. We’ll keep you updated as soon as we have more information. Thanks so much for your patience!

^MM

[Rakesh368679394kpy]

Even web is not working properly

[Tarun Saini]

Hi 

@Rakesh368679394kpy

,

Thanks for trying the steps above. Could you please let us know when you have seen this issue? Have you recently installed any extensions/plugins on your web browsers? Are you on VPN? Have you tried restoring your firewall to its default settings to check if that helps?

Also, please make sure that the network endpoints listed on https://adobe.ly/3Zem1Qd  are allowed.

Let us know if that helps.

Regards,

Tarun

[Rakesh368679394kpy]

This issue is from past 2 days and I am using it from now on and I am paid
member.

[David__B]

Thanks for the additional details and trying the troubleshooting steps you have. Just to confirm, have you tried these?

• Test in different browsers  - Chrome, Edge, Safari
• Try clearing the browser cache  -  https://adobe.ly/43rp4Hk
• Test in incognito/private browsing mode -  https://adobe.ly/3Zd3Me1

Thanks,
Dave