No way to download an asset from branding

[curt.gallery]

I have assets I would like to download from one of my brands and there is no download button anywhere. I can see the assets but no way to get it out of Adobe Express. What the....

[Tarun Saini]

Hi 

@curt.gallery

,

Thanks for reaching out! Could you please share a screen recording of the issue you're seeing?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun

[curt.gallery]

I figured it out it is just very screwy getting there. 

[jeffreyt19240794]

How? i have same problem

[Tarun Saini]

Hi 

@jeffreyt19240794

,

Welcome to the community! We're sorry to hear about this. Could you please elaborate more about the issue you're experiencing? 

We're here to help, just need some info.

Regards,

Tarun

[jeffreyt19240794]

I would like to download image assets from my brand kit but there is no option to do that. How do I do that?

[Tarun Saini]

Thanks for your response 

@jeffreyt19240794

,

I'd suggest you post your feedback here- https://adobe.ly/4iBS3fB as this page is being monitored by our product team.

Regards,

Tarun

[kate_neba]

Agreed. How did you do this? 

[David__B · Accepted solution]

The content within a brand is essentially a specialized type of library. If you wanted to download the logos or assets within a brand you would need to add them to a design and then download the design.

[jeffreyt19240794]

I'm sorry but that is a not a good solution. Any other ideas?

[Tarun Saini]

Hi @jeffreyt19240794,

Welcome to the community! We're sorry to hear about this. Could you please elaborate more about the issue you're experiencing, what you're trying to achieve, and what is happening?

We're here to help, just need some info.

Regards,

Tarun