Re: Hintergrund entfernen

David__B · ‎Oct 21, 2024

Hi @herbi793 I tried removing the background in Adobe Express. The results weren't perfect but not terrible. I did use the erasure tool to make a few minor adjustments. Did you get similar results to this? Best, Dave

David__B · ‎Oct 17, 2024

Hi @defaultju6w4oqbw4bf I tried "shaved head haircut" and seemed to get some results similar to a buzz cut. Best, Dave

David__B · ‎Oct 17, 2024

Hi @jiaxin_l4 Thank you for the additional details and screenshots. I was mistaken, I do see the same behavior as you. It seemed to me that it was doing this to make room for the panel for whatever element you were selecting while maintaining the prior appearance and visibility of the element on the artboard. So if you were zoomed in on a text box and clicked it; it would expand the text panel and shift everything to the right but preserve the appearance of the text box prior to it being selected. This is just my interpretation of what is happening, though. Can you explain more about how the shift makes it hard for you to work or causes difficulties in your workflow? Thanks again for all the details and examples

David__B · ‎Oct 17, 2024

Hi @chelle_create I would actually recommend reaching out to our support in this case. It sounds like it might take some looking around on your computer and it might be easiest to do so with an agent directly. You should be able to reach them via https://adobe.ly/407XFc1 Hope that helps, Dave

David__B · ‎Oct 16, 2024

Hi @Sunny5EE9 Please reach out to our customer service directly about this. They should be able to help. They can reached here: https://adobe.ly/488ATCG Best, Dave

David__B · ‎Oct 16, 2024

Hi @marleyfromstcroix Thank you for all the information and trying the steps you have already. I wanted to get more info about the video clips you're having difficulties with. Here are my questions: - What file format are the videos? - How large are the video files? - Are you recording them from a camera or mobile device? - Is there any way you should share a sample video? I would like to try recreating the issue myself. If I'm able to reproduce it, I can report it to our developers? Thanks, Dave

David__B · ‎Oct 16, 2024

Hi @jiaxin_l4 Sorry to hear about your difficulties. I don't see the same behavior myself so was wondering if you might provide some more details to help me better understand. - Are you using Adobe Express on a computer or mobile device? - Which device and OS version? - If you're using a computer do you know the screen resolution? Would it be possible to share some screenshots of the issue? What you described about centering made sense to me but I want to get more info. Thanks, Dave

David__B · ‎Oct 15, 2024

Hi @zachriddleart You might also want to check for a computer at https://adobe.ly/3UcTCr7 this will help determine if it is just a connection issue with your phone Best, Dave

David__B · ‎Oct 14, 2024

Hi @lukeripa, Sorry to hear about your difficulties. - Could you also test in incognito mode? https://adobe.ly/3YrNC0o - If possible, please test using a different internet connection - How long does it take for the error to appear? Please let us know if this helps, - Dave

David__B · ‎Oct 14, 2024

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David__B · ‎Oct 09, 2024

Hi @joshua_lo I saw someone setup a feature request here which seems like it is what you're talking about https://adobe.ly/4gWVAWl Please add your vote and comments Best, Dave

David__B · ‎Oct 09, 2024

HI @si-boneGFX Sorry to hear about your difficulties. How large is the video file you're trying to work with? I'd test these just to rule things out Try clearing the browser cache - https://adobe.ly/4eFyB0C Test in incognito/private browsing mode - https://adobe.ly/4h1OuQe Try using video clips from a different source Hope that helps, Dave

David__B · ‎Oct 07, 2024

Hi @default38319902qstvxy Given what you've tried I'd recommend reaching out to our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

David__B · ‎Oct 03, 2024

Hi @Bax!mann Sorry to hear about your difficulties. I would try hard resetting the device https://adobe.ly/3zL2jSr and then uninstall and reinstall the Express app. Please let us know if this helps. Best, Dave

David__B · ‎Oct 03, 2024

Hi @Ambrosial_think5E5A Sorry to hear about your difficulties. Please reach out to and work with our customer service they should be able to help. They can be reached via https://adobe.ly/3zKbl26 Best, Dave

David__B · ‎Oct 03, 2024

Hi @danielle_5089 You should just need to set the background color to transparent (box with the red diagonal line) and then select download PNG with transparent background; if you don't see the option, you might not have set your background to transparent yet. Hope that helps, Dave

David__B · ‎Oct 03, 2024

Hi @Dennis_in_LasVegas @Dennis34603414ak8z Adobe currently doesn't have an iPad version available, which is likely the reason. Adobe is due to release an iPad version soon. Working from a browser on a computer rather than iPads would be the best option in the interim. https://adobe.ly/4es2HUZ Best, Dave

David__B · ‎Oct 03, 2024

Hi @nicola_5615 I don't think this is possible bulk change it. There are some different fonts and settings you can choose at the start of process after uploading the video but it is limited. I saw this feature request that seemed appropriate. https://adobe.ly/3zAlWNb Best, Dave

David__B · ‎Oct 03, 2024

Hi @Guilherme38371136z6cz There is a resize option, but it is a paid feature. It does allow one to adjust the resolution. If you're using the free version, you'll need to choose custom project dimensions and enter them when first starting your file. Best Dave

David__B · ‎Oct 03, 2024

Hi @dianeb42282460 Sorry for the confusion. The hyperlink option only works when saving your project as a PDF not as a video. You can also create webpage files with hyperlinks but unfortunately video/image files don't support embedded links. Best, Dave

David__B · ‎Oct 03, 2024

Hi @Michael36932441dzg7 Sorry to hear about your difficulties. What error message are you getting when trying to download? Please try these and let us know if they help at all. Test in a few different browsers - Chrome, Edge, Firefox, Safari Try clearing the browser cache - https://adobe.ly/3ZKyxYJ Test in incognito/private browsing mode - https://adobe.ly/4ewArRe Try creating a duplicate of the file with the issue and downloading there Best, Dave DB

David__B · ‎Sep 27, 2024

Hi @constantine! Please try hitting the enter key on your keyboard to apply the crop and see if that resolves it for you. Sorry for your confusion please let us know if this sorts it for you. Best, Dave

David__B · ‎Sep 26, 2024

Hi René, I don't speak German, so hopefully, English is okay. I had to use a translation feature, so hopefully, I understood correctly; Apologies in advance if not. If you search for A2 or A0 you should be able to find templates for these sizes in the app. After you create your poster/design there is an option to save as PDF. This should be all the printer needs, you shouldn't need anything outside the file itself. The only other consideration I can think of would be dimensions for printing, usually printing is done at 300dpi, so just ensure the file is large enough dimensions for getting a quality print, like 4961 x 7016 for A2 for printing. Hope that helps, Dave DB

David__B · ‎Sep 26, 2024

Sorry to hear about your difficulties, I'm unable to reproduce the issue from my side. Some things I'd recommend trying that might help: Test in a few different browsers - Chrome, Edge, Safari, Firefox Try clearing the browser cache - https://adobe.ly/3Y2dHlh Test in incognito/private browsing mode - https://adobe.ly/3XKiI1o If possible, try using a different internet connection If you are using any firewall software, try disabling it temporarily to see if blocking access that Express needs Hope this helps, Dave

David__B · ‎Sep 26, 2024

Hi @nataliel18373561 This sounds like a useful feature. Could you please create a feature request for it here? https://adobe.ly/47MiJH0 please include why this feature is needed and how it would improve using the product. Thanks, Dave

David__B · ‎Sep 26, 2024

Hi @MARTINE-BX Large images in webpage files may appear low quality at first but should get higher quality as the data is downloaded. These use progressive type images where the quality improves as the image downloads Best, Dave

David__B · ‎Sep 26, 2024

Hi @TAKAYUKI2024 and others, Please add your vote and comments here to show support for having this feature added https://adobe.ly/4dmtsc8 Thanks, Dave

David__B · ‎Sep 25, 2024

Hi @Meg.G I wondered if the issue might be related to Express still processing videos in the background. Did the issue ever resolve itself with time? If not, would it be possible to share an example? Is this a long video? Thanks, Dave

David__B · ‎Sep 25, 2024

Thanks for testing in different browsers. I tested and wasn't able to reproduce the issue either. Does working in incognito mode in Chrome make any difference? https://support.google.com/chrome/answer/95464

David__B · ‎Sep 19, 2024

I see what you mean, I'll report the issue to our developers. Thanks for posting about it

David__B

David__B

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