Re: Issue with speeding up video

David__B · ‎Sep 25, 2024

Hi @Meg.G I wondered if the issue might be related to Express still processing videos in the background. Did the issue ever resolve itself with time? If not, would it be possible to share an example? Is this a long video? Thanks, Dave

David__B · ‎Sep 25, 2024

Thanks for testing in different browsers. I tested and wasn't able to reproduce the issue either. Does working in incognito mode in Chrome make any difference? https://support.google.com/chrome/answer/95464

David__B · ‎Sep 19, 2024

I see what you mean, I'll report the issue to our developers. Thanks for posting about it

David__B · ‎Sep 19, 2024

Hi @meghan_9144, I created a custom webpage theme and changed the font for headings in my theme, and I do not see the same behavior. You might want to test in a couple of different browsers and in incognito mode in Chrome https://adobe.ly/3Bnc4Xi . Montserrat is the default, but once you change it to something else, that change should be retained. I wonder if the issue might be caused by a pop-up blocker or some type of browser add-on. Please try test these and see if that helps, Best, Dave

David__B · ‎Sep 19, 2024

Hi @Molly24427626g7j6 Some additional things to try that might be help: - Create a duplicate instance of the file with the issue and attempt to download from the copy - Try downloading in a few different browsers (Chrome, Firefox, Edge, Safari) - Try downloading in incognito mode in Chrome https://adobe.ly/47vNgsr Hope these help, Dave

David__B · ‎Sep 17, 2024

This issue is typically due to either - Pop-up blocker: try temporarily disabling any you're using - A used stock asset's licensing having changed, delete any blank layers in your file

David__B · ‎Sep 13, 2024

Hi @saltwatersweeps Sorry to hear about your difficulties. Do any of these things help: - Click on the background to select it and use the Detach page background option from the Image panel. After that try applying a new background - Create a duplicate instance of the file and see if the issue occurs from there - Try clearing the browser cache and see if the issue persists https://adobe.ly/3XI9oML Hope these help, Dave

David__B · ‎Sep 13, 2024

Hi @salva_6730 Sorry to hear about your difficulties. I would want to know if the issue is limited to just this file or if it happens with all files. I recommend rebooting the mobile device. It might also be worth testing if the same issue happens from a computer if that is an option at https://adobe.ly/3XLNnwQ Best, Dave

David__B · ‎Sep 12, 2024

Hi @John310417747zrl Sorry for the delay. Are you still able to log in with your classroom account? You may want to contact the administrator for the school account (often the school IT department) and see if they could open a support ticket for you through the Admin Console. This kind of thing https://adobe.ly/4d2Sn4w Best, Dave

David__B · ‎Sep 12, 2024

Hi @lauren_29212 Sorry to hear about your difficulties. Typically when you select an element, you should get a box around it with a bar and some additional options including replace. I try these and see if they help: - Try clicking the blank photo in the canvas to see if you can select it - Can you add another photo over the top of this one? - Does creating a duplicate of the project and working in that instance make any difference? - Try clearing the browser cache - https://adobe.ly/3MPJpg1 - Test in incognito/private browsing mode - https://adobe.ly/4gg8JJI Hope these help, Dave

David__B · ‎Sep 12, 2024

Hi @ShaWn Pridgen I saw that that we have this as a feature request that sounded very similar https://adobe.ly/3AZBudJ Please add your vote and comments there or create a new feature request if what you had in mind was different Thanks, Dave

David__B · ‎Sep 12, 2024

Hi @gianfranco_9146 Sorry to hear about your difficulties. Please try these troubleshooting steps and see if they help. Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/4grmeqf Test in incognito/private browsing mode - https://adobe.ly/3ZmWFR5 Thanks, Dave

David__B · ‎Sep 12, 2024

Hi @ob_default39580904 Sorry to hear about your difficulties. These troubleshooting steps may help Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/47lxGzz Test in incognito/private browsing mode - https://adobe.ly/4goY1R7 Please let us know if these help, Dave

David__B · ‎Sep 12, 2024

Hi @GREGOR329252314i3t Sorry to hear about your difficulties. A few additional questions - What device are you using? - Is this from a browser or a mobile device? - Would it be possible to share screenshots of the issue? Thanks, Dave

David__B · ‎Sep 12, 2024

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David__B · ‎Sep 03, 2024

Sorry to hear about your difficulties. I'd try these in that situation. Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/3AR8Vix Test in incognito/private browsing mode - https://adobe.ly/3AR8VPz Hope these help, Dave

David__B · ‎Sep 03, 2024

Hi @Neil358090354pqj I tested it in Safari on my Mac and was able to edit a project successfully. Could you duplicate one of your projects with the issue and share a link here? I test and see if I can recreate the issue. Thanks, Dave

David__B · ‎Sep 03, 2024

Hi @GTI Travel Sorry to hear about your difficulties. Generally deleted items for Adobe Express appear here https://adobe.ly/4gey9Yq and stay there for 30 days before being deleted permanently Hope that helps, Dave

David__B · ‎Sep 03, 2024

Hi @Janette36874838mbay & @e_3499 Our developers are aware of this issue and working on a fix. It should be resolved soon with a future app update. Thanks for your patience. Dave

David__B · ‎Aug 28, 2024

Hi @ingrid_0367 Only the predefined characters are available within Animate from audio but Adobe have a program for this called Character Animator where you can https://adobe.ly/3XluobX Best, Dave

David__B · ‎Aug 28, 2024

Hi @jimm88148432 Typically, locked text layers will have a small padlock icon in the top left. Clicking on that icon unlocks the text layer to where you can edit it. Best, Dave

David__B · ‎Aug 28, 2024

Hi @default38139071wvz259 Sorry to hear about your difficulties. A few other things to try that might help - Create a duplicate of the project and attempt to download that instance - Try downloading in incognito/private browsing mode https://adobe.ly/4g6WMWD If these both don't help please post back. Thanks, Dave DB

David__B · ‎Aug 28, 2024

Glad to hear you got it sorted!

David__B · ‎Aug 28, 2024

Hi @KW332545326cme These sound like some good product improvements. Please create feature requests for them here to let our developers know. https://adobe.ly/4geOzjs Thanks, Dave

David__B · ‎Aug 28, 2024

Hi @RachelMata Thanks for posting about this. This would be a great enhancement. I found one feature request that sounded similar. Please either add your vote/comments or start a new request if you had in mind is different. https://adobe.ly/3X82kHM Thanks Dave

David__B · ‎Aug 28, 2024

Hi @ira_3205 Thank you for providing a clear description of the issue. I don't think it is currently possible to both upload a voice-over track and have a music track. The app treats them the same. The record voice-over feature is the only way to achieve this at present. I can see how being able to upload a voice over rather than only record one would be helpful for adding music. Please add your vote and comments here: https://adobe.ly/4e41LG2 Thanks, Dave

David__B · ‎Aug 28, 2024

Hi @Alexandra32609675x0jb Thanks for posting about the issue. Does it still occur if you create a duplicate instance of files with the issue? If so, would it be possible to share an example project with the issue? Thanks, Dave

David__B · ‎Aug 28, 2024

Hi @Starfire Media I've heard this is an intermittent issue. You may want to try these Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/4dGrynM Test in incognito/private browsing mode - https://adobe.ly/4dGsgBw Best, Dave

David__B · ‎Aug 28, 2024

Hi Karin, Thanks for trying the steps in the referenced troubleshooting video. If you're still having difficulties after trying the steps there, I'd recommend contacting our support team directly. They can be reached at https://adobe.ly/3XiNeAx Best, Dave

David__B · ‎Aug 28, 2024

Hi @heidi38625882p23c and @roma_3123 Are you still encountering this error? I believe we had some short service-related issues around this time. If you are still encountering issues creating a duplicate of your file, attempting to download that instance may help. Best, Dave

David__B

David__B

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