Re: Qualidade Downloads Adobe Express

David__B · ‎Oct 03, 2024

Hi @Guilherme38371136z6cz There is a resize option, but it is a paid feature. It does allow one to adjust the resolution. If you're using the free version, you'll need to choose custom project dimensions and enter them when first starting your file. Best Dave

David__B · ‎Oct 03, 2024

Hi @dianeb42282460 Sorry for the confusion. The hyperlink option only works when saving your project as a PDF not as a video. You can also create webpage files with hyperlinks but unfortunately video/image files don't support embedded links. Best, Dave

David__B · ‎Oct 03, 2024

Hi @Michael36932441dzg7 Sorry to hear about your difficulties. What error message are you getting when trying to download? Please try these and let us know if they help at all. Test in a few different browsers - Chrome, Edge, Firefox, Safari Try clearing the browser cache - https://adobe.ly/3ZKyxYJ Test in incognito/private browsing mode - https://adobe.ly/4ewArRe Try creating a duplicate of the file with the issue and downloading there Best, Dave DB

David__B · ‎Sep 27, 2024

Hi @constantine! Please try hitting the enter key on your keyboard to apply the crop and see if that resolves it for you. Sorry for your confusion please let us know if this sorts it for you. Best, Dave

David__B · ‎Sep 26, 2024

Hi René, I don't speak German, so hopefully, English is okay. I had to use a translation feature, so hopefully, I understood correctly; Apologies in advance if not. If you search for A2 or A0 you should be able to find templates for these sizes in the app. After you create your poster/design there is an option to save as PDF. This should be all the printer needs, you shouldn't need anything outside the file itself. The only other consideration I can think of would be dimensions for printing, usually printing is done at 300dpi, so just ensure the file is large enough dimensions for getting a quality print, like 4961 x 7016 for A2 for printing. Hope that helps, Dave DB

David__B · ‎Sep 26, 2024

Sorry to hear about your difficulties, I'm unable to reproduce the issue from my side. Some things I'd recommend trying that might help: Test in a few different browsers - Chrome, Edge, Safari, Firefox Try clearing the browser cache - https://adobe.ly/3Y2dHlh Test in incognito/private browsing mode - https://adobe.ly/3XKiI1o If possible, try using a different internet connection If you are using any firewall software, try disabling it temporarily to see if blocking access that Express needs Hope this helps, Dave

David__B · ‎Sep 26, 2024

Hi @nataliel18373561 This sounds like a useful feature. Could you please create a feature request for it here? https://adobe.ly/47MiJH0 please include why this feature is needed and how it would improve using the product. Thanks, Dave

David__B · ‎Sep 26, 2024

Hi @MARTINE35626638d4hu Large images in webpage files may appear low quality at first but should get higher quality as the data is downloaded. These use progressive type images where the quality improves as the image downloads Best, Dave

David__B · ‎Sep 26, 2024

Hi @TAKAYUKI2024 and others, Please add your vote and comments here to show support for having this feature added https://adobe.ly/4dmtsc8 Thanks, Dave

David__B · ‎Sep 25, 2024

Hi @Meg.G I wondered if the issue might be related to Express still processing videos in the background. Did the issue ever resolve itself with time? If not, would it be possible to share an example? Is this a long video? Thanks, Dave

David__B · ‎Sep 25, 2024

Thanks for testing in different browsers. I tested and wasn't able to reproduce the issue either. Does working in incognito mode in Chrome make any difference? https://support.google.com/chrome/answer/95464

David__B · ‎Sep 19, 2024

I see what you mean, I'll report the issue to our developers. Thanks for posting about it

David__B · ‎Sep 19, 2024

Hi @meghan_9144, I created a custom webpage theme and changed the font for headings in my theme, and I do not see the same behavior. You might want to test in a couple of different browsers and in incognito mode in Chrome https://adobe.ly/3Bnc4Xi . Montserrat is the default, but once you change it to something else, that change should be retained. I wonder if the issue might be caused by a pop-up blocker or some type of browser add-on. Please try test these and see if that helps, Best, Dave

David__B · ‎Sep 19, 2024

Hi @Molly24427626g7j6 Some additional things to try that might be help: - Create a duplicate instance of the file with the issue and attempt to download from the copy - Try downloading in a few different browsers (Chrome, Firefox, Edge, Safari) - Try downloading in incognito mode in Chrome https://adobe.ly/47vNgsr Hope these help, Dave

David__B · ‎Sep 17, 2024

This issue is typically due to either - Pop-up blocker: try temporarily disabling any you're using - A used stock asset's licensing having changed, delete any blank layers in your file

David__B · ‎Sep 13, 2024

Hi @saltwatersweeps Sorry to hear about your difficulties. Do any of these things help: - Click on the background to select it and use the Detach page background option from the Image panel. After that try applying a new background - Create a duplicate instance of the file and see if the issue occurs from there - Try clearing the browser cache and see if the issue persists https://adobe.ly/3XI9oML Hope these help, Dave

David__B · ‎Sep 13, 2024

Hi @salva_6730 Sorry to hear about your difficulties. I would want to know if the issue is limited to just this file or if it happens with all files. I recommend rebooting the mobile device. It might also be worth testing if the same issue happens from a computer if that is an option at https://adobe.ly/3XLNnwQ Best, Dave

David__B · ‎Sep 12, 2024

Hi @John310417747zrl Sorry for the delay. Are you still able to log in with your classroom account? You may want to contact the administrator for the school account (often the school IT department) and see if they could open a support ticket for you through the Admin Console. This kind of thing https://adobe.ly/4d2Sn4w Best, Dave

David__B · ‎Sep 12, 2024

Hi @lauren_29212 Sorry to hear about your difficulties. Typically when you select an element, you should get a box around it with a bar and some additional options including replace. I try these and see if they help: - Try clicking the blank photo in the canvas to see if you can select it - Can you add another photo over the top of this one? - Does creating a duplicate of the project and working in that instance make any difference? - Try clearing the browser cache - https://adobe.ly/3MPJpg1 - Test in incognito/private browsing mode - https://adobe.ly/4gg8JJI Hope these help, Dave

David__B · ‎Sep 12, 2024

Hi @ShaWn Pridgen I saw that that we have this as a feature request that sounded very similar https://adobe.ly/3AZBudJ Please add your vote and comments there or create a new feature request if what you had in mind was different Thanks, Dave

David__B · ‎Sep 12, 2024

Hi @gianfranco_9146 Sorry to hear about your difficulties. Please try these troubleshooting steps and see if they help. Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/4grmeqf Test in incognito/private browsing mode - https://adobe.ly/3ZmWFR5 Thanks, Dave

David__B · ‎Sep 12, 2024

Hi @ob_default39580904 Sorry to hear about your difficulties. These troubleshooting steps may help Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/47lxGzz Test in incognito/private browsing mode - https://adobe.ly/4goY1R7 Please let us know if these help, Dave

David__B · ‎Sep 12, 2024

Hi @GREGOR329252314i3t Sorry to hear about your difficulties. A few additional questions - What device are you using? - Is this from a browser or a mobile device? - Would it be possible to share screenshots of the issue? Thanks, Dave

David__B · ‎Sep 12, 2024

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David__B · ‎Sep 03, 2024

Sorry to hear about your difficulties. I'd try these in that situation. Test in different browsers - Chrome, Edge, Safari Try clearing the browser cache - https://adobe.ly/3AR8Vix Test in incognito/private browsing mode - https://adobe.ly/3AR8VPz Hope these help, Dave

David__B · ‎Sep 03, 2024

Hi @Neil358090354pqj I tested it in Safari on my Mac and was able to edit a project successfully. Could you duplicate one of your projects with the issue and share a link here? I test and see if I can recreate the issue. Thanks, Dave

David__B · ‎Sep 03, 2024

Hi @GTI Travel Sorry to hear about your difficulties. Generally deleted items for Adobe Express appear here https://adobe.ly/4gey9Yq and stay there for 30 days before being deleted permanently Hope that helps, Dave

David__B · ‎Sep 03, 2024

Hi @Janette36874838mbay & @e_3499 Our developers are aware of this issue and working on a fix. It should be resolved soon with a future app update. Thanks for your patience. Dave

David__B · ‎Aug 28, 2024

Hi @ingrid_0367 Only the predefined characters are available within Animate from audio but Adobe have a program for this called Character Animator where you can https://adobe.ly/3XluobX Best, Dave

David__B · ‎Aug 28, 2024

Hi @jimm88148432 Typically, locked text layers will have a small padlock icon in the top left. Clicking on that icon unlocks the text layer to where you can edit it. Best, Dave

David__B

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