Can't download image due to license issues, but I have a paid subscription.

[Phantaseas]

I keep getting this error when trying to download an imagine I've been working on. Thing is I have an active paid creative cloud plan (adobe express). I'm using a desktop. Is there a way to resolve this? I feel like it's an error. Unless there's something additional I'm supposed to buy?

[Jessica31897699knce]

Hello, 

I created a book trailer on Adobe Express. It will not allow me to download it now. I do have a Creative Cloud paid plan and I am logged into the correct email on both Creative Cloud and Adobe Express. Why will this not work?

[David__B · Accepted solution]

This issue is typically due to either
- Pop-up blocker: try temporarily disabling any you're using
- A used stock asset's licensing having changed, delete any blank layers in your file

[Helen38487428k6hi]

Hi, I've just come here with the same problem... I replaced a stock image in an Adobe Express template with an image that I own, and it's giving me this failed message. I've tried it in Edge, same problem, tried turning off the Chrome pop up blocker, still not working. I've even tried deleting the stock image altogether rather than just replacing it with mine and it's still not working. So frustrating! 

[Leonardo31863652ndxy]

I'm trying to download an artwork I created using Adobe Express. However, I keep getting this error message. I have paid versions of all Adobe applications, including the Stock library. I would like to know what might be happening as I'm a beginner on this journey. Can someone help me? Here's the error message:

Download Failed We couldn't license all of the Stock content. Some Stock assets require a paid Creative Cloud plan. Please try replacing it with another item: Stock Asset ID #501029954.

(Note: I have a paid Creative Cloud subscription.)

[Bettina3023548153cx]

same here i just subscribed to the paid creative cloud, but im getting the same error that they are not able to liscence all stock content. need help 

[Avinav007]

Same . Facing the same issue. Its been 2 days now 

[Leonardo31863652ndxy]

I still have the issue. Do you know someone who can provide us with information about the error? Even with the STOCK and CREATIVE signatures, the error still persists.

[Abhi.G @ ADBE]

Hi,

Could you please DM me your adobe ids (emails that you sign in with) so we may inspect logs and your account info?

Please include this link (https://community.adobe.com/t5/adobe-express-bugs/adobe-express-download-failure/idc-p/14040831#M190...) in your message.

Are you able to access other paid functionality such as Resize?

Thanks

Abhi G

[Leonardo31863652ndxy]

thanks Abhi.G @ ADBE