Can't download image due to license issues, but I have a paid subscription.

[Phantaseas]

I keep getting this error when trying to download an imagine I've been working on. Thing is I have an active paid creative cloud plan (adobe express). I'm using a desktop. Is there a way to resolve this? I feel like it's an error. Unless there's something additional I'm supposed to buy?

[Jessica31897699knce]

Hello, 

I created a book trailer on Adobe Express. It will not allow me to download it now. I do have a Creative Cloud paid plan and I am logged into the correct email on both Creative Cloud and Adobe Express. Why will this not work?

[David__B · Accepted solution]

This issue is typically due to either
- Pop-up blocker: try temporarily disabling any you're using
- A used stock asset's licensing having changed, delete any blank layers in your file

[Helen38487428k6hi]

Hi, I've just come here with the same problem... I replaced a stock image in an Adobe Express template with an image that I own, and it's giving me this failed message. I've tried it in Edge, same problem, tried turning off the Chrome pop up blocker, still not working. I've even tried deleting the stock image altogether rather than just replacing it with mine and it's still not working. So frustrating!