Participant

Answered

Can't download image due to license issues, but I have a paid subscription.

Forum|Forum|2 years ago
June 5, 2023
5 replies
36374 views

I keep getting this error when trying to download an imagine I've been working on. Thing is I have an active paid creative cloud plan (adobe express). I'm using a desktop. Is there a way to resolve this? I feel like it's an error. Unless there's something additional I'm supposed to buy?

Correct answer David__B

This issue is typically due to either
- Pop-up blocker: try temporarily disabling any you're using
- A used stock asset's licensing having changed, delete any blank layers in your file

H

Helen38487428k6hi

Participant

Hi, I've just come here with the same problem... I replaced a stock image in an Adobe Express template with an image that I own, and it's giving me this failed message. I've tried it in Edge, same problem, tried turning off the Chrome pop up blocker, still not working. I've even tried deleting the stock image altogether rather than just replacing it with mine and it's still not working. So frustrating!

David__BCorrect answer

Adobe Employee

This issue is typically due to either
- Pop-up blocker: try temporarily disabling any you're using
- A used stock asset's licensing having changed, delete any blank layers in your file

L

Leonardo31863652ndxy

Participant

I'm trying to download an artwork I created using Adobe Express. However, I keep getting this error message. I have paid versions of all Adobe applications, including the Stock library. I would like to know what might be happening as I'm a beginner on this journey. Can someone help me? Here's the error message:

Download Failed We couldn't license all of the Stock content. Some Stock assets require a paid Creative Cloud plan. Please try replacing it with another item: Stock Asset ID #501029954.

(Note: I have a paid Creative Cloud subscription.)

B

Bettina3023548153cx

Participant

same here i just subscribed to the paid creative cloud, but im getting the same error that they are not able to liscence all stock content. need help

M

Maya318594480z3v

Participant

If you're encountering errors while trying to download an image from Adobe Creative Cloud despite having an active paid plan, ensure you're logged in with the correct account associated with your subscription. Clear your browser cache and cookies, then attempt the download again. If the issue persists, contact Adobe's customer support for assistance to resolve the download error. Additional purchases might not be necessary for image downloads under your existing subscription.

PhantaseasAuthor

Participant

I'm using the correct login on everything. So where specifically do I contact adobe's customer support?

P

Patdiddy8

Participant

@Phantaseas

Hi, did you ever get this fixed? What did you need to do? I'm having the same issue.

Whenever I try to use adobe express in the latest beta version of chrome, I'm unable to download any of the work I've created using adobe express. I have tried using two different premium accounts to see if it was related to the fact that I might not have been given proper access to adobe creative cloud at my new college yet, but, when I logged in to the account that worked last week, and tried to convert an mp4 to gif, then download it, it just says "processing" for about two seconds, then goes back to the download button.

prior to may of this year, express worked perfectly fine, but now it doesn't. how can I fix the issue?

thejanebradbury

Community Expert

I've had quick look at the Stock asset, in case it was one of the limited ones, but it seems alright. If this is the first time you've had this problem since the update to the new Adobe Express last week I'd try

Signing out and back into your Adobe account.

If that doesn't work on its own then I'd try:

Signing out of your Adobe account;
Clearing cookies & cache;
Signing into your Adobe account.

It may be just that your browser needes to refresh to acknowledge your Premium status since the update.

PhantaseasAuthor

Participant

Thanks for the suggestions! Unfortunately even after doing all of that, the issue persists. 😞

thejanebradbury

Community Expert

Oh, I'm sorry that didn't help. The next step would be to contact Adobe Support to check your account status. If you're a private custoemr using Creative Cloud visit https://helpx.adobe.com/support.html?rghtup=autoOpen making sure pop-ups are allowed and signed in with your Adobe ID.

If your plan is via business or education you will need to speak with the Admin.

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