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Hi @salva_6730
Sorry to hear about your difficulties. I would want to know if the issue is limited to just this file or if it happens with all files. I recommend rebooting the mobile device. It might also be worth testing if the same issue happens from a computer if that is an option at https://adobe.ly/3XLNnwQ
Best,
Dave
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I have been having this same issues!! It's only on my mobile app and I have deleted and redownloaded so many times. It's been like this for about a week now!
I got it to work on my laptop, I have just had to do so much workaround to get it back on my phone. Such a hassle!!!