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Replace image from my library is not working

New Here ,
Sep 04, 2024 Sep 04, 2024

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I cannot replace an image with another from my library. Image I replace it with is disappeared. Box is there but no image appears. Any suggestions?

Bug Unresolved
TOPICS
Image Editor , Video

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1 Comment
Adobe Employee ,
Sep 12, 2024 Sep 12, 2024

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Hi @lauren_29212


Sorry to hear about your difficulties. Typically when you select an element, you should get a box around it with a bar and some additional options including replace. I try these and see if they help:
- Try clicking the blank photo in the canvas to see if you can select it

- Can you add another photo over the top of this one?

- Does creating a duplicate of the project and working in that instance make any difference?
- Try clearing the browser cache  -  https://adobe.ly/3MPJpg1

- Test in incognito/private browsing mode -  https://adobe.ly/4gg8JJI


Hope these help,
Dave

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