Google play won't refund

[T�ng_Xu�n0433]

Hi,

I'm aslo having the problem with this. I followed Adobe policy for refund and requested a refund from Google Play but they rejected it!

These are details of my purchase, please help me with my refund too:

Email: [removed for privacy]

In-app purchase: Ps Express + Adobe Express: Yearly (Photoshop Express Photo Editor)

Purchase date: 11 May 2025, 12:06:24 (GMT+7)

Refund request date: 11 May 2025

Amount of purchase: 2.578.947 VND

Purchased from: Google Play

Reason for refund: Forgot to cancel free trial leading to accidental auto-purchase of yearly subcription. 

Thanks,

[David__B · Accepted solution]

Hi @T�ng_Xu�n0433

I checked your account but it shows that the trial was canceled before you were charged. If you feel this is incorrect please reach out to and work with our customer service directly. They can be reached here: https://adobe.ly/4jVtcF5

Best,
Dave