Unable to load cloud documents getting Error: Sync Conflict

[Sangita Bhanderi]

Hi All,
I'm facing "Error: Sync Conflict" 
I can't open my file if I try to open it just show "Sorry we can't open this document"
for more Understanding, I've attached SS over here.
Pleases suggest some solution how can I open my files 

Thanks
- Ankita

{Renamed By MOD}

[Rishabh_Tiwari]

Hi Ankita,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

1. Sign out of XD and Adobe CC Desktop app.
2. Close CoreSync and all Adobe related processes from Task Manager.
3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

• A screenshot of the About XD info page.
• Are you connected to a private network or a managed network like a work or school network?

Regards

Rishabh

[Sangita Bhanderi]

Hi Rishabh,

Thank you for your Suggestion
But, It's not working for me I can't open this file in my XD 

• Are you connected to a private network or a managed network like a work or school network?
  - I'm using a privet network 

Thank you 
- Ankita

[Rishabh_Tiwari]

Thanks for trying, Ankita. Could you please check if you are able to see this document here: https://assets.adobe.com/cloud-documents

If yes, please try downloading the file from there and then try opening the file and let us know how it goes. I'd also like to know if this is happening with this specific file or multiple files? Please share a screenshot of the About XD info page.

[caring_painter5D3E]

Please i am having the same problem. And i tried signing out of my Adobe cloud account, but i cant still load my files. Any help?

[Rishabh_Tiwari]

Hi there,

We're so sorry for the delay in response. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Schweigert85]

having the same issue. tried everything.  

here's my log -  AdobeLogs_20210113_080528_205-win.zip 

[Schweigert85]

it seems to be related to if you had it available for offline mode - which is a setting on the individual computer level.  

I totally wiped my entire CC apps with the cleaner, reinstalled, and now can access it as a cloud document via XD.  its unfortunate since its a 200mb XD file, but not gonna wanna go through that again