Unable to load plugins in Adobe creative Cloud

[Divine_ease1549]

Hi there,

Adobe Creative Cloud is not showing any plugins installed not its allowing to install any plugin.

It is keep throwing the error like in the attachement.

I was trying to install "Lottie files for Adobe XD" and realised that its not allowing me to do so.

Can someone please guide/help me to fix this issue.

Thanks in advance.

{Renamed By MOD}

[kglad]

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

also, it doesn't appear that you need to plugin to import lottie files into xd, Work with Lottie animations in XD (adobe.com)

[Bl@ckpe@rl]

Hi kglad,

Thanks for responding to this query.

I tried the method you advised, however it was unsuccessful

Mac: cmd + opt + r

Can you please let me know what else could be the reason or any other step to be followed.

Will await for your response.

Thank you.

[kglad]

1. do you have a subscription, not a trial?

2. embed a screenshot of what you see when you click stock&market place>plugins

[Divine_ease1549]

Hello kglad,

Thanks again for getting back.

Yes i do have subscription and not a trail. It's my office corporate account.

i have attached the screenshot and i'm attaching the same for you here once again to please have a detailed look and guide me what could be the reason.

Awaing your response at the earliest.

Thank you.

[kglad]

<moving from exchange>

[Divine_ease1549]

Hello kglad,

i did not get you in your last response. 

what you mean by <moving from exchange>

please let me know little more in detail.

thank you.

[kglad]

(your post is in the wrong forum.  i moved it to a forum where i think you'll get more help.)

[erinferinferinf]

Did you try updating the Creative Cloud Desktop app? Which version are you on? Were you able to use plugins before and it suddenly stopped working?

[Bl@ckpe@rl]

Hello erinferinferinf,

Thanks for responding to this.

Yes i have the latest version of the Adobe Creative Cloud Desktop App and all others Apps are updated as well up-to-date.

Honestly, not sure about the plugins where loading earlier.

I was trying to install "Lottie files for XD" and realised that the plugins are not loading.

Attached screenshot for your reference.

Please guide/let me know what could be the other reasons.

Awaiting your responce/mail.

Thank you.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Divine_ease1549]

Hi Rishabh,

Thanks for responding to this thread.

I had a look into the link you shared, however it look like my issue is little diffrent from what its mentioned here.

Please have a look to the above screenshots i have atatched.

For me the Plugins are not loading irrespective of XD plugin.

I mean non of the plugins are loding in the Adobe creative Desktop app.

Please let me know if i need to check anything else or do anything more from my end.

Awaiting your response.

Thank youl

[Valdevia]

Hey there! I know this is an old thread, but I found myself having the exact same problem when installing CC and Photohsop in a new computer, as you and I was wondering if you managed to fix it, and if so, how it was done! Thank you very much.

[Valdevia]

Oh, nevermind! I found a solution. I turned off my firewall and CC could finally connect and let me download plugins. Leaving this up in case this helps someone in the future!