Unable to load recent files in "Recent" when opening Adobe XD

New Here ,
Jan 25, 2022 Jan 25, 2022

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Hello,

Everytime I open adobe XD, recent files are not loaded and I only get the loader. How can I fix this please ?

loading XD.PNG

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Community Expert ,
Jan 25, 2022 Jan 25, 2022

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Hi, what version of Adobe XD are you using? What OS are you running the software on?

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New Here ,
Jan 25, 2022 Jan 25, 2022

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Hello,

Version 45.0.62.17

OS: windows 10

Note please that I'm not logged it to creative account. meaning, I don't have the software downloaded on my laptop and logged in to it (if this info helps to figure out how to solve it). 

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Hi huda,

Thank you replying, Could you please update to the latest XD build(47build), and download Creative cloud desktop.
Hope it helps,

 

Regards,
Ashwini.

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi huda0101,

 

Hope you're doing well!

 

We would like to follow up on your issue. Is your issue is resolved? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Hello,

Yes the issue was resolved. I downloaded creative cloud and logged in to my account.

It was resolved even without updating to the latest version of Adobe XD.

Thanks for the help.

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Community Expert ,
Feb 18, 2022 Feb 18, 2022

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Hi, we are glad that your problem has been solved. If you need help in the future, please contact us 🙂

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