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Unable to open any of the XD cloud documents.

New Here ,
Apr 20, 2020 Apr 20, 2020

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Hi Everyone,

I have the latest updated XD and I just can't open all of my cloud files right now.
Please quickly response. I'm sick of it. I've been reinstall, sign in and sign out. But nothing change.
Screen Shot 2020-04-21 at 11.14.36.png

 

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Open and save docs , Product performance

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Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

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Hi there,

 

We are sorry to hear you are having trouble opening all the cloud documents in Adobe XD. We would request you to please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you're able to access the file.  Could you please also try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

If that doesn't help, please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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I would like to follow up on the issue. Would you mind confirming if the issue has been resolved or if you need further assistance from us? 

 

We'd be happy to help.

 

Thanks,

Harshika

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